Showing results for 
Search instead for 
Did you mean: 

Can’t switch phone number

Posts: 1
Registered: ‎05-03-2020

Can’t switch phone number

I’ve just been told that I can’t have my old phone number, even though I was previously wth Plusnet and my circumstances match all of the criteria for me to keep my old number, that I have had for 20 yrs. Any help would be great!
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Can’t switch phone number

Hello @Randallpete,


Thanks for getting in touch and I am sorry to hear this has happened.


I would be happy to look into this for you, please can you send me a private message with your account username and I will get back to you once I have reviewed the account.





If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team