Can’t switch phone number

[#1]

I’ve just been told that I can’t have my old phone number, even though I was previously wth Plusnet and my circumstances match all of the criteria for me to keep my old number, that I have had for 20 yrs. Any help would be great!

[#2]

Hello @Randallpete,

Thanks for getting in touch and I am sorry to hear this has happened.

I would be happy to look into this for you, please can you send me a private message with your account username and I will get back to you once I have reviewed the account.