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Upgraded to unlimited calls, it said it would take effect on today's date but hasn't?

lc1979
Interested
Posts: 1
Registered: ‎09-03-2020

Upgraded to unlimited calls, it said it would take effect on today's date but hasn't?

Reached call threshold last month so upgraded to unlimited UK mobile and landline calls. It said this would take effect from today (9th March) but I still cannot make calls out. I don't want to spend MORE money on more top ups as I've the payment plan changed on 28th February as it is and still cannot make calls! So frustrating.

1 REPLY 1
Tomca
Grafter
Posts: 33
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Upgraded to unlimited calls, it said it would take effect on today's date but hasn't?

Hello.

 

Sorry about the time it's taken to reply to your message, I'm also sorry for the issue you're having with the service.

 

If you still need assistance with this then we're happy to help. Please send us a private message with your username and we'll look into this for you.

 

Thanks - Carl.

 Carl Tomlinson
 Plusnet Help Team