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Can't keep phone number!!!!
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Can't keep phone number!!!!
16-03-2019 11:01 AM
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I want to switch to Plusnet fibre but I was told by customer services that I could not keep my number... I have researched this and OfCom clearly states that landline number portability is available unless the customer is not moving house to a different area... well this is not the case it's a straight foward switch of contract to a different company...
What is the problem with plusnet and not allowing new customers to keep their numbers, there is plenty of people complaints about the same! If I can't keep my number I won't be joining plusnet!
What is the problem with plusnet and not allowing new customers to keep their numbers, there is plenty of people complaints about the same! If I can't keep my number I won't be joining plusnet!
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Re: Can't keep phone number!!!!
16-03-2019 11:53 AM
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Hi @AlexSa85 I am sorry to hear this.
Could you please send me a PM containing your full address including the postcode and your landline number so we can double check this for you.
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Re: Can't keep phone number!!!!
16-03-2019 2:15 PM
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I had the same thing, though didn't regard it as a problem as I'd no attachment for the old one. It did come as a surprise though.
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