Unfortunately it looks like the order our automated system initially placed to transfer your telephone number to us was rejected by our suppliers due to an address mis-match between the systems, so we manually placed the order with a new number.
I've cancelled that order now that you'll receive e-mail confirmation about shortly which I'd ignore, and I've got round the address issue manually replacing the order to transfer your phone line and number over to us.
We'll provide you a new activation date within the next 24-48 hours.
Apologies for any inconvenience or concern this had caused.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.