Caller display displaying incorrectly
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Re: Caller display displaying incorrectly
08-04-2015 6:28 PM
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Quote No charges normally arise with the standard fault repair service. However, we will make a charge for new and replaced items. If you ask us to carry out work to repair a fault on items that we are responsible for maintaining, and we are not able to find a fault, we will charge you for the visit.
I haven't asked for the visit. I don't believe the fault is at my property. I believe the OR person will turn up and ask what they are doing here. I am really beginning to rue the day I came back to the PN family!!!
Re: Caller display displaying incorrectly
08-04-2015 8:33 PM
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Quote from: Marksfish They are not doing themselves any favours with this fault.
Absolutely! It's the mark of good support to understand the problem and then pursue a solution with 'suppliers' actively rather than passively just pass messages PN are falling very short of the mark here, and the lack of response to this thread says a lot...
Have you considered closing the fault and then re-opening it as
Quote Calls to my number are often (but not always) recorded incorrectly by the exchange and are presented with an extra leading zero when dialling 1470. This error is also reflected on the caller ID display of my phone.
For info, my number was originally provisioned by Sky so this fault may be related to the forwarding process as a result of porting the number into BT
Please make certain that this information is passed to BT with the fault report as it clearly is not a line or wiring issue and a request for an engineer visit will be rejected
This may help focus minds!
Re: Caller display displaying incorrectly
09-04-2015 3:02 PM
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Mark
Re: Caller display displaying incorrectly
09-04-2015 3:26 PM
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https://community.bt.com/t5/Phones/Extra-zero-quot-0-quot-in-front-of-caller-ID-numbers/td-p/1036088
I tried the 151 as said in the thread, but that number is not obtainable from this line, so that puts the lid on that idea too.
Re: Caller display displaying incorrectly
09-04-2015 3:32 PM
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http://community.plus.net/forum/index.php/topic,136447.msg1198117.html#msg1198117
Hopefully your complaint will make PN take the issue seriously - I hope so for your sake!
Re: Caller display displaying incorrectly
09-04-2015 3:51 PM
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Re: Caller display displaying incorrectly
29-04-2015 2:11 PM
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Re: Caller display displaying incorrectly
29-04-2015 3:35 PM
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Re: Caller display displaying incorrectly
29-04-2015 3:39 PM
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I'd suggest closing this fault and then reporting that 1471 returns numbers with a leading zero. Not mentioning CLI will hopefully focus minds on the obvious exchange fault.
Re: Caller display displaying incorrectly
29-04-2015 3:41 PM
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Mark
Re: Caller display displaying incorrectly
29-04-2015 3:43 PM
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Quote from: pwatson I'd suggest closing this fault and then reporting that 1471 returns numbers with a leading zero. Not mentioning CLI will hopefully focus minds on the obvious exchange fault.
I have no open fault as I escalated it to a complaint. Unfortunately, the complaints team don't seem to be very over helpful either....
Mark
Re: Caller display displaying incorrectly
06-05-2015 4:34 PM
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So glad I came back to the PN "family"- NOT
Re: Caller display displaying incorrectly
06-05-2015 4:41 PM
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Re: Caller display displaying incorrectly
06-05-2015 6:58 PM
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Watching with interest...
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Caller display displaying incorrectly
13-05-2015 8:55 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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