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Random Noise on Line

iturner01
Interested
Posts: 1
Registered: ‎01-07-2016

Random Noise on Line

Hi all, 

As you can probably see from the subject, I'm having issues with noise on my phone line. It's intermittent and seems to happen at random times during the day. I've checked that all my microfilters are plugged in correctly but I'm not sure what else I can do. 

Does anyone else have any ideas?

2 REPLIES 2
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Random Noise on Line

First thing to do is prove it in or out of your premises.

 

Do you have a modern NTE5A with the test socket behind the faceplate?

 

If so, plug an ordinary phone into the test socket and dial 17070 - choose option 2 - quiet line test.

 

If it's noisy, report to your telephony provider, without mentioning broadband.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: Random Noise on Line

Hi iturner01,

Could you raise this to our faults team please at faults.plus.net so we can investigate this further for you.