Caller display displaying incorrectly
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Re: Caller display displaying incorrectly
02-04-2015 10:40 AM
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BT have actually got back to us, (not finding a fault) having looked at the exchange.
I presume it's been checked and still happening?
Main Fault Location EX (Fault located at exchange (BT Wholesale side of MDF))
Fault Code: ESF (Calling/Network Feature Fault)
Re: Caller display displaying incorrectly
02-04-2015 10:51 AM
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Re: Caller display displaying incorrectly
02-04-2015 4:09 PM
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Yes Tony, still happening today. Last number was a mobile, but it is not restricted to them. I did have an audio file, but it can't be uploaded to the forum.
Re: Caller display displaying incorrectly
02-04-2015 4:13 PM
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I had an issue with BT on my Grans line many moons ago which they refused to acknowledge until I hooked a scope up to the line and offered to show them the signal that came through when the phone rang ..... After bypassing the foreign call centres, someone at BT took me seriously and sent an engineer out who then found four different faults between the house and exchange.
If one could capture the signal from your line and show BT that they have an issue then they may stop and listen !
Re: Caller display displaying incorrectly
02-04-2015 7:25 PM
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Re: Caller display displaying incorrectly
02-04-2015 7:58 PM
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Mark
Re: Caller display displaying incorrectly
02-04-2015 10:53 PM
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Quote from: Marksfish If you dial 1471, the message gives the phone number beginning double 00 and that can only come to my line from exchange level.
Well reminded Marksfish - this is actually a pretty vital part of the jigsaw that *must* be conveyed to BTOR by Plusnet.
It therefore wouldn't make any difference if the phone was connected at the customers premises or directly at the exchange - this must be an equipment fault at the exchange.
Re: Caller display displaying incorrectly
03-04-2015 10:17 AM
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Re: Caller display displaying incorrectly
03-04-2015 11:41 AM
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Mark
Re: Caller display displaying incorrectly
03-04-2015 12:53 PM
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Another case, it seems, of problems with a Calling Feature not working correctly when a customer migrates from an OLO to Plusnet, as opposed to: from BT to Plusnet.
Could there be a commonality here with the 1571 problem discussed in this thread ?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Caller display displaying incorrectly
03-04-2015 12:54 PM
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http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Consultativeresponses/Ofcom/2014/Portingcha...
The fault may well be in the way that Sky handoff calls to BT and may just affect calls to a limited number of exchanges. It is highly unlikely to be resolved if it is still bouncing around the basic BT support processes. It needs to be escalated within BTO I would think before it gets anywhere...
Re: Caller display displaying incorrectly
03-04-2015 2:35 PM
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Mark
Re: Caller display displaying incorrectly
03-04-2015 11:37 PM
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Quote from: Marksfish If porting my number from Vodaphone to Orange, i'm sure my number moves directly to the gaining provider, not via the original
Mobile porting the number still is allocated to the original network so it does go via them
dick:green Quote fixed.
Re: Caller display displaying incorrectly
04-04-2015 11:26 AM
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Re: Caller display displaying incorrectly
06-04-2015 2:42 PM
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A bit fed up now
Mark
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