An error has occurred You can't change your products for the moment, you have an order which ...

[#1]

Yes rang several times 

The problem is getting someone different, giving different answers etc

Got someone today who looked at the backend and did it.

The website gets stuck and causes errors.......good for a ISP to have bad code isnt it?

Now im fighting for my gift card .........which again im getting different information every time i speak to someone .different

[#2]

I guess I'll have to ring despite there being an open question on my account which nobody seems to be monitoring. You should get an email about the gift card, I got one when I switched a few years back with no problems.

[#3]

@carlos100, Sorry for the issues you've had and I'm glad that your call features are sorted now. As for a gift card, from what I can see your account hasn't tracked on a cashback or reward card offer. Did you sign up direct through us or a 3rd party?

@Slunnyboy, Really sorry for the problems also. I've added Call Protect now and it should be active within an hour or so. 

[#4]

See this is the problem im having every time !!

1 person from PN says 1 thing then another says something opposite.

If only you could all read from the same book ....maybe just maybe things could be better

Ive been told already by one person , yes your account does fit the gift card and i will forward it to higher, then someone else says its gonna take 90 days thats how it always work............now your saying im not signed up to it.

I started off on ustwitch which clearly said £75 then the first PN operator said it was £90 blah blah blah

Im waiting 1 more week then if im not ok with the result im probably gonna cancel and move somewhere else

This has been the worse ever in my entire moves  to date

OMG now ive just noticed some one has added call barring to my account ...........which ive never asked for.

Im too scared to remove myself because the website which is obviously broken 

I frikkin give up

[#5]

I am really sorry if you were given incorrect information but I can confirm your account hasn't tracked on a cashback offer. 

Digging into the offer itself, it was that of a direct offer through our site rather than via a 3rd party, so if you believe you went through USwitch, then it is likely that the online signup hasn't tracked through them. 

This can commonly be due to the cookies on your device. Did you browse to any other websites while signing up?

It's also generally a good idea to clear cookies & cache before starting the online purchase that includes cashback and making sure you have no other tabs/windows open and you don't stray away from the order journey like click on a different offer or press the back button in the web browser.

As for your call features, before I go and make more changes, could you tell me specifically which ones you want? 

[#6]

"I am really sorry if you were given incorrect information"

Yeah thats what all the other PN people say and they say "thats how it is and believe me thats the way it works"

How do I know your right , from my entire time here so far with everyone lying or making "mistakes"?

I have never had to delete cookies or run around in circles ever to get any offers before.

Stuff the scam gift card

I'm so fed up now

I've never seen so much incompetence ever

I should have 

CALLER DISPLAY

VOICEMAIL

PLUSNET CALL PROTECT

[#7]

I've placed an order to take call barring off which should mean you're left with caller display, voicemail and call protect. This should be done within a hour but it may take a few hours for your account to update. 

I understand you've lost faith in us and I'll see what I can do to regain that trust. Can you private message me the page you went through when you signed up so I can investigate further please? 

[#8]

@Gandalf
Call Protect is now working, all call features as they should be. Thanks

[#9]

@Slunnyboy

Cool, glad to see that. Let me know if there's anything else you'd need help with.

[#10]

Really over a month ago page that doesnt exist no more.

Just leave me alone i dont want no more non help.

Worst customer service ever

Im looking to change back to where i was as they have offers

Im telling you now I WILL NOT BE CHARGED EXIT FEES HERE for the poor service

[#11]

@carlos100 I've just responded to the private message you sent over to Anoush. Please take a look at that when you can.

[#12]

Cool was promised a cheque for the gift card within 14 days on the 15th

...............................Let down again..........................

I really hope a real problem doesnt happen on my package because so far Plusnet has sucked

[#13]

Hey @carlos100,

I'm really sorry to hear it's not arrived just yet. Please be aware that due to current mail strikes and bank holidays, the delivery of any mail maybe slightly later than usual. If it's still not arrived by the start of next week, please let us know and we'll be more than happy to follow this up asap

[#14]

Mail strikes have only just started .....please you had 14 days to post it

This is not the plusnet i knew from 6 years back

Full of excuses and bad support

[#15]

The cheques in the post it must be postal strike delays

Dear Mr blah blah,

I've discussed this with colleagues from our billing team and the cheque hasn't been processed yet, however I have got the ball rolling for you now. Once I have an update within 24 to 48 hours, I'll let you know.

How much more incompetent can plusnet get?

Would it be easier to talk to the cleaners and sort it out....just saying