Speed issues

[#1]

Hello,

Hoping @Gandalf will see this and be able to help...

I thought my FTTP service seemed a little slow today so have run a speed check on various sites (BT Wholesale, Speedtest.net and thinkbroadband.com)

I am getting varying results, but at absolute best it seems I am getting 20Mb down and 20Mb up, often times significantly worse than that. These tests all done using a wired 1GbE connection

I've tried to do the BT Wholesale Further Diagnostics tests but it's not accepting my address so need my service ID I suspect.

Any help much appreciated.

Thanks, David

[#2 · Accepted solution]

Hi David.

I think I've fixed this for you now.

Looks like this was the fallout from when your account was closed and reactivated.

The speed profile de-configured itself. Can you retest in about 5 minutes?

[#3]

And that really is cracking service!

Thank you so much! All working perfectly already!

(and thanks for the gift a few weeks back! )

[#4]

And that really is cracking service!

Thank you so much! All working perfectly already!

Glad to hear that.

(and thanks for the gift a few weeks back! )

No problems at all.

[#5]

Hi @Gandalf

Would you be so kind as to look in to this again for me? My speeds have dropped down again at some point to 20/20.

Many thanks,
David

[#6]

Hi David. Everything looks OK on your account still, and from what we can see from testing the circuit there's no major issues flagging.

Can you try rebooting your router and let us know how your speed looks afterwards?

[#7]

Darn it! I really should have tried that first...

... Move along, nothing to see here 🙄

Many thanks,
David

[#8]

Haha no worries.