PPP LCP Send Termination Request [User request]

[#1]

Folks,

Looking after my daughter's Plusnet fibre 40/2 connection, she previously suffered numerous disconnects whilst uploading, after a router fix by @bobpullen it appears to be more stable but she still suffers the occasional 'drop' as shown in the subject line.

The router log shows the following;

09:30:45, 19 Feb.	(5489424.620000) PTM over DSL is down after 8696 minutes uptime
09:30:45, 19 Feb.	(5489424.620000) PPPoE is down after 8695 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
09:30:41, 19 Feb.	(5489420.720000) PPP LCP Send Termination Request [User request]

Appreciate this was nearly six days but what puzzles me is it appears to suggest a 'user request' for termination which was not the case.

What can cause this?

Geffers

[#2]

I think "PTM over DSL is down" indicates that the DSL disconnected, and what the PPP did when that happened isn't particularly significant.

[#3]

It just seems odd that the [user request] is 4 seconds before the PTM over DSL is down message

Or do you think that's just how the router handles it? What would cause the DSL to disconnect?

[#4]

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@geffers wrote:

 it appears to suggest a 'user request' for termination which was not the case. 

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Although I've recently found a way that I can cause this event to occur whenever I want.....

.... it's actually nothing to do with us being the user that's requesting this drop.

[#5]

No, it is not us users requesting it. My HH5 does it every 3-7 days, although it once went for over a month without doing it!

The question is, "How do we stop it?"

[#6]

The question is, "How do we stop it?"

And maybe "What causes it" would  be another good question

[#7]

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@Kevin wrote:

The question is, "How do we stop it?"

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Now that is a very good question!!

Google is inundated with this very question!!

Here's BT's answer - SeanD's post on the BTCCF

[#8]

Yes, I remember reading that post a while back and thinking "cop out".

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub! 

[#9]

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@Kevin wrote:

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub! 

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Mine doesn't.

[#10]

cop out

What ever gave you that idea .....

feature

Possibly, though I personally think it's telling us something about the BT infrastructure....

[#11]

Interesting Browni, care to post your Info page for comparison please.

[#12]

Here is mine...

. Product name: BT Home Hub
2. Serial number: 
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 25/06/15
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 19:11:37
6. Data rate: 19999 / 68916
7. Maximum data rate: 27283 / 69113
8. Noise margin: 15.0 / 6.4
9. Line attenuation: 14.5 / 13.8
10. Signal attenuation: 14.5 / 14.1
11. Data sent/received: 4.6 GB / 84.8 GB
12. Broadband username:
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID:
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: 1
18. 5 GHz Wireless network/SSID: 
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: 48
22. Firewall: Default
23. MAC Address: 
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

[#13]

1. Product name:	Plusnet Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 26/09/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 05:05:04
6. Data rate:	19999 / 79903
7. Maximum data rate:	31979 / 96644
8. Noise margin:	15.0 / 10.5
9. Line attenuation:	11.6 / 11.6
10. Signal attenuation:	11.5 / 11.6
11. Data sent/received:	1.6 GB / 863.5 MB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

I reset it earlier today for unrelated reasons, I've had 30+ days uptime before.

[#14]

You must be sitting on top of the cabinet with those speeds!

Yours is the Hub One version which uses slightly different firmware.

Does anybody know if is possible to change a HH5 to a Hub One?

[#15]

Here's mine.

1. Product name: Plusnet Hub 2. Serial number:   3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 16/10/16 4. Board version: Plusnet Hub One 5. DSL uptime: 0 days, 08:31:40 6. Data rate: 1998 / 36138 7. Maximum data rate: 5121 / 35304 8. Noise margin: 11.7 / 5.6 9. Line attenuation: 30.4 / 21.3 10. Signal attenuation: 32.8 / 19.7 11. Data sent/received: 35.3 GB / 220.9 GB 12. Broadband username:   13. 2.4 GHz Wireless network/SSID: PLUSNET-HRT7 14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 15. 2.4 GHz Wireless security: WPA2 16. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 17. 5 GHz Wireless network/SSID: PLUSNET-5ghz 18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 19. 5 GHz Wireless security: WPA2 20. 5 GHz Wireless channel: Automatic (Smart Wireless) 21. Firewall: Default 22. MAC Address:   23. Modulation: G.993.2 Annex B 24. Software variant: AA 25. Boot loader: 1.0.0
Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated 16/10/16

Cannot figure out how to increase the size of the table

Geffers