Connection issues

[#1]

I'll try the other router tomorrow and if i get the same results then I know its outside my property. If its fixed then i know its my router i guess. Its the only thing I haven't tried

[#2]

What lights are showing on the ONT ? and do they change when you have problems?

[#3]

For reference, my ping to a PN hub 2 is 1ms

[#4]

Take your router to Mom's and see if problem moves with it, then bring Mom's to yours to check.

How old is your router?

[#5]

I would expect <1ms for an ethernet connection like below...

PS C:\Windows\System32> ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
PS C:\Windows\System32>

[#6]

My 1ms is wireless

[#7]

Hi folks, no the lights don't change on the ONS box. I dont lose connection, its just really bad. I used a more extensive network checker and the latency goes right up while downloading and uploading and the line jitter is around 30ms. I had around 0.8% packet loss. I have network graphs on the ps5 while playing online and it will be fine for about 15 seconds, i get a latency spike and packet loss then its ok again for another 15 seconds then repeat. My Son has the same problem playing on his Oculus

[#8]

[#9]

I haven't got a laptop to check so I used an app but it looks much higher now, I'm confused

[#10]

Yeah im pinging my router through an app and I'm getting mixed results ranging from 3ms upto 175ms. Does this mean its my router thats at fault?

[#11]

Looks likely, 

Dodgy power supplies can give weird results, include these in your testing with Mom's 

[#12]

Are you pinging wired or wireless?

[#13]

Hi, wireless. I haven't got a laptop to check wired. Im using a network diagnostic tool on my pad and pinging 192.168.1.254. Ive had this router about 4 months

[#14]

Oh really? So the adapter powering the router could be playing a factor?

[#15]

Waiting to see results of router swaps tomorrow is best way forward, then either chase PN for a replacement router FOC or  get them to sort out network problem