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Connection issues

colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

I will do, thanks. On a side note, are there any other routers on the market that works on this network I could purchase that has better performance etc? Or is it best just to stick with the plusnet router?
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Connection issues

Hey, @colinbdunkley I can see a fault has been raised on your account and a 2nd engineer has been booked in for tomorrow. 

I'll check back in with you after the weekend to make sure this has been resolved for you. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
colinbdunkley
Dabbler
Posts: 23
Registered: ‎30-04-2023

Re: Connection issues

Hi Claudia, yeah im hoping the second engineer will spot something as the issue still remains. Im getting another router/modem sent out to me just incase im super unlucky and the other 2 were bad
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,707
Thanks: 643
Fixes: 112
Registered: ‎27-11-2020

Re: Connection issues

Awesome glad to see a fault has been sorted. Have you received the router now?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team