gea test to see how things are going

[#1]

We run something called KBD (Knowledge Based Diagnostics) which includes a variety of tests. The tests that are most relevant to the issue you're experiencing are GEA Service Detail, BRAG History and VLAN Analysis:

GEA Test Detail

Circuit ID: N/A Service ID: [Redacted] Test Outcome Pass Test Outcome Code GTC_FTTC_SERVICE_0000 Description GEA service test completed and no fault found . Main Fault Location OK Sync Status In Sync Downstream Speed 75.8 Mbps Upstream Speed 20.0 Mbps Appointment Required N Fault Target Fix Time   Fault Report Advised N Estimated Line Length In Metres 367.7 Upstream Rate Assessment Very Good Downstream Rate Assessment Reasonable Interference Pattern Not Detected Service Impact No Impact Observed Home Wiring Problem Not Detected Downstream Policing Discard Rate 0.0 Customer Traffic Level Upstream and Downstream Traffic Detected Technology VDSL NTE Power Status PowerOn Voice Line Test Result Pass Bridge Tap Not Detected Radio Frequency Ingress Not Detected Repetitive Electrical Impulse Noise Not Detected Cross Talk Not Detected Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off Time Stamp 2019-02-19T15:15:00 Parameters MIN MAX AVG Down Stream Line Rate 74.1 Mbps 75.8 Mbps 75.2 Mbps Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps Up Time 693.0 Sec 900.0 Sec 899.2 Sec Retrains 0.0 1.0 0.0 Current and Last 15 Minute Bin Performance Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins) Start Time Stamp 2019-03-04T14:49:59.074+00:00 2019-03-04T15:04:59.074+00:00 Ingress Code Violation 0 125 Egress Code Violation 0 0 Errored Seconds 3 2 Severely Errored Seconds 0 0 Unavailable Seconds 0 0

BRAG History
Service Layer Data
Circuit ID: N/A Service ID: [Redacted] Telephone Number: N/A Test Executed On: 2019-03-04T15:08:10.411Z     Date BRAG Brandenburg Code Line Reach Rate Line Stability 03-03-2019 Very Good Good OK 02-03-2019 Very Good Good OK 01-03-2019 Very Good Good OK 28-02-2019 Very Good Excellent OK 27-02-2019 Very Good Very Good OK 26-02-2019 Very Good Very Good OK 25-02-2019 Very Good Very Good OK 24-02-2019 NA NA NA 23-02-2019 Very Good Bad OK 22-02-2019 Very Good Bad OK 21-02-2019 Very Good Bad OK 20-02-2019 Very Good Bad OK 19-02-2019 Very Good Very Bad OK_DT 18-02-2019 Very Good Very Bad OK_DT 17-02-2019 Good Bad OK_DT 16-02-2019 Good Bad OK 15-02-2019 Good Bad OK 14-02-2019 Good Bad OK 13-02-2019 Very Good Good OK 12-02-2019 Very Good Good OK 11-02-2019 Very Good Good OK 10-02-2019 Very Good Good OK 09-02-2019 NA NA NA 08-02-2019 Very Good Good OK 07-02-2019 Very Good Good OK 06-02-2019 Very Good Bad OK 05-02-2019 NA NA NA 04-02-2019 Very Good Bad OK

VLAN Analysis
Circuit ID: N/A Service ID: [Redacted] VLAN ID: [Redacted] Test Executed On: 2019-03-04T15:09:25.539Z     Date HOT VLAN(Yes/No) Action Fix Date   04-03-2019 NO       03-03-2019 NO       02-03-2019 NO       01-03-2019 NO       28-02-2019 NO       27-02-2019 NO       26-02-2019 NO

[#2]

Hi @iangilf

I understand you've PM'd @JonoH regarding this and advised that you're experiencing disconnections too.

Do you see more drops than indicated below?

If you do then the next step would be to arrange another engineer to investigate further and I'd recommend raising a fault to us at http://faults.plus.net letting us know over here once you've completed it.

[#3]

yes there has been and yes please arrange engineer ...AM morning  please as im on nights thankyou very much

[#4]

Hi @iangilf,

As the drops are more frequent than we're seeing I've raised a ticket on your account concerning this which can be viewed here. Please let us know once you've updated the ticket so that we can progress the investigation of your fault as soon as possible.

[#5]

yep done thanks

[#6]

Thanks for that @iangilf.

You'll receive notification shortly via your ongoing ticket, but just an FYI that we've now booked in an engineer appt. for Wednesday 6th March between 8am and 1pm.

Please let us know if you need anything else in the meantime.

[#7]

ok thanks very much

[#8]

hi just to let you know the engineer has been he was a top bloke he actually listened to me and we talked of what had been going on he made some changes to the line and he rewired inside the cab ...

he did lift and shift and my stats are

6. Data rate:	20000 / 73792
7. Maximum data rate:	31152 / 86686
8. Noise margin:	12.8 / 6.4
9. Line attenuation:	17.1 / 14.3
10. Signal attenuation:	16.9 / 14.3

he said at this  max attainable data rate i should be seeing the full 80 meg but he also said that plusnet might have a different profile set up on plusnets system ....he also said give it ten days to settle but what were saying if the profile is setup wrong at plusnets side it wont go any higher so can u please identify why it doesnt get above this sync rate its showing please and also when you are able to can you post an upto date GEA test please thankyou

kind regards

ian

[#9]

Hi @iangilf , thanks for your post.

On running a GEA, everything is looking set up correctly. We can see below that we're showing you as in sync at 73.8mbps, on the correct 80/20 profile. That being said, we can see that the max rate seems to be hovering around 73.7:

GEA Test Detail
Circuit ID	<REDACTED FOR SECURITY>	Service ID	<REDACTED FOR SECURITY>

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	73.8 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	401.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-03-06T10:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	73.7 Mbps	73.7 Mbps	73.7 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-03-06T15:20:02.832+00:00	2019-03-06T15:35:02.832+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

I've also checked the connection profiles our side and ensured that the correct 80mbps profile is in effect.

As everything's set up correctly and you're receiving speeds well in excess of the minimum line estimates (63.1mbps - 80mbps), there isn't a great deal we're going to be able to do to increase the useable speed you're seeing.

Please let us know if you need any further assistance at all.

[#10]

Well in that case as thus was a fault can u request a remote dlm reset please as I shouldn't have interleaved on either as we are gamers her and the ping rates are higher than before so if u can request a remote dlm reset please I would appreciate that

[#11]

I'm afraid that as your line isn't banded we can't request a DLM reset as it would be rejected. The trial where we request DLM rests is purely designed to remove banding remotely off a line as opposed to adding or removing other configurations.

[#12]

I thought u could request it after a fault ?

[#13]

It's probably on interleaving right now because it's just been reset! I think all FTTC lines are initially on interleaving, when new or when the DLM gets reset. The interleaving will probably be removed by the DLM after a few days.

Also, when on interleaving, the max attainable rate reported by the modem tends to be somewhat higher than what you can actually get. I think it might just reach the full 80Mb, or perhaps it will be a couple of Mb under.

[#14]

ok mate ta i will wait n see then cheers

[#15]

an update the engineer contacted me today to see how it was going i said it was ok i then went on to ask him to do a full dlm reset on my line and remove the interleaving he did this for me and now my stats are

DSL uptime:

0 Days, 0 Hours 1 Minutes 27 Seconds

Data rate:

20.00 Mbps / 79.99 Mbps

Maximum data rate:

32771 / 82790

Noise margin:

13.2 dB / 6.7 dB

Line attenuation:

14.1 dB

so i dont care what u say about resetting dlm doesnt help anyone it obviously does or my stats wouldnt have increased to back to perfect again

i dont know why u dont arrange with openreach to do dlms in the first place it would save so much time and frustration

anyways im happy now ....what an excellent engineer he is shame they all aint like that