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VPN access errors

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Newbie
Posts: 3
Registered: ‎26-03-2020

VPN access errors

 

For the last few years I've had no problems with using VPN via my PlusNet router, but since this Covid19 kicked off, a lot more people are working from home and I'm getting VPN capacity errors. Is anyone else getting the same problem? I can't effectively work from home if this issue persists.

4 REPLIES 4
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Seasoned Pro
Posts: 441
Thanks: 249
Fixes: 2
Registered: ‎25-09-2015

Re: VPN access errors

What VPN are you using? It is more likely to be a capacity problem at the far end than with Plusnet.

Highlighted
Newbie
Posts: 3
Registered: ‎26-03-2020

Re: VPN access errors

I’m not sure of the type of VPN per se, as I’m just using the standard VPN our business has always supplied. I think it’s defo a capacity problem somewhere, with so many people working from home or streaming Netflix!
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Seasoned Pro
Posts: 441
Thanks: 249
Fixes: 2
Registered: ‎25-09-2015

Re: VPN access errors

Well a VPN should be prioritised above Netflix. What errors are you seeing? Is it unable to connect, or does it drop a lot, or just slow? Are there more people from your business working from home than usual? Some small company VPN devices support a relatively small number of concurrent VPNs, and that may where your problem is (e.g. my Draytek only supports a max of 32 incoming VPN connections).

Newbie
Posts: 3
Registered: ‎26-03-2020

Re: VPN access errors

Interesting, we’re using Draytek, and there’s certainly a lot more people working from home. I’ll ask our IT support what our limit is. Thanks Smiley