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Could I ask for a quick update to my ticket 200097786
This was raised following the line becoming unstable and the router only connecting if I made a voice call on the line.
You diagnosed HR Joint.
Under the current rules the Engineer did a half hour test outside and didnt contact by voice/text before or afterwards.
I'm assuming no fix was made as the Line Attenuation is still 34dB (up from 18dB before the problems) and the line speed is now 33M (estimate 51-74)
Would it be possible to add the Engineer's Notes and a GEA test result to the ticket as a reference to come back to when things start to get better in the future?