Sudden complete loss of internet
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Sudden complete loss of internet
04-06-2016 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DSL connection. No landline to test. Line originally set up by engineer. Problem present on all devices. Present for over 12hrs now. No reply on the formal plusnet troubleshooter.
Any help/suggestions please?
Every now and then in the past I've had this problem for about a minute, but then it resolves by going on the hub manager.
Fixed! Go to the fix.
Re: Sudden complete loss of internet
05-06-2016 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happened to me to. Cut off around 05:30 on Friday morning. The modem syncs, but not authenticating. Swapped my own modem/router to the Openreach modem/Thomson router supplied, same thing. Logged fault at 7am in the morning, called when home from work, no movement. Agent added a couple of notes on my ticket. Informs me that the next update will be next Wednesday!
I'm reading a similar case on a business account that has been out for three weeks here https://community.plus.net/t5/Business/Concentrator-not-reachable/td-p/1339861
God knows how long it will take for Plusnet to fix my connection.
06-06-2016 9:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden complete loss of internet
06-06-2016 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden complete loss of internet
06-06-2016 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden complete loss of internet
06-06-2016 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tddwhite If you reset it using the pinhole on the back that should get you online.
Re: Sudden complete loss of internet
06-06-2016 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden complete loss of internet
07-06-2016 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sudden complete loss of internet
07-06-2016 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you have a chance to look at the fault on my line please?
Thanks
Re: Sudden complete loss of internet
08-06-2016 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, Anyone like me in Glasgow area got complete loss of internet ? I have done a Openreach modem reset and router rest and still nothing.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Sudden complete loss of internet