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No internet access through Plus Net

Doone
Newbie
Posts: 1
Registered: ‎07-06-2016

No internet access through Plus Net

Monday 6th couldn't access internet, kept getting a message that my laptop was missing some protocol, but then tried other devices, tablet and phone and they wouldn't work either. Reset my router by turning it off and on and using the reset 'hole'.....nothing. Finally tried searching for other Wifis and found a BT unsecure one and am able to get online, so I assume the issue is with Plus Net. Even took the Broadband cable out of the Wifi router and put in my laptop....still no connection. What is going on?

 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: No internet access through Plus Net

Unfortunately I can't test the line right now, but there are some guides on how to troubleshoot connection problems here:

http://www.plus.net/help/broadband/connection-troubleshooting/

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff