Profile update requested
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Profile update requested
29-07-2016 7:00 AM
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I recently upgraded to 78/20 but my actual speed of 47/14 is nowhere near the estimate, I contacted chat yesterday and asked him to check my set up, he said I was wrongly on the 50 profile and that he corrected it to 80 and to reboot the router after 10 minutes
I have done this yesterday and this morning as well but still getting 47/14, could someone please check that my profile has changed to 80, or am I doing something wrong.
Re: Profile update requested
29-07-2016 7:28 AM
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What does BTW ADSL Checker state your line supports, and what are PN reporting your line profile as.
Re: Profile update requested
29-07-2016 7:46 AM - edited 29-07-2016 7:55 AM
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54>>71
Thank you for your call today. Please keep a copy of this e-mail for your records. As discussed, I’ve made the following changes to your Plusnet service: Your estimated line speed range is from 54Mbps - 71Mbps, however this may vary due to the distance from
Estimated line speed:71Mb (This may vary between 54Mb and 71.3Mb) - Checked on 2016-07-21 17:16:31Current line speed:78 Mb
Re: Profile update requested
29-07-2016 7:48 AM - edited 29-07-2016 7:52 AM
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the guy yesterday said the profile was wrongly 50 and that he had reset it to 80
Re: Profile update requested
29-07-2016 7:55 AM - edited 29-07-2016 7:56 AM
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Sorry are you saying that the BTW Checker states your line only supports 54Mb? if that's the case then that is all you'll get unfortunately.
If you could capture a screenshot of the BTW Checker and paste it here to end any confusion. Remember to edit your phone number.
Re: Profile update requested
29-07-2016 7:57 AM
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Estimated line speed:71Mb (This may vary between 54Mb and 71.3Mb) - Checked on 2016-07-21 17:16:31Current line speed:78 Mb
Re: Profile update requested
29-07-2016 8:06 AM
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the btw checker says my"connection speed" is 49.42 surely this governed by the speed being supplied by plusnet and was borne out by the chat guy saying it was wrongly set at 50
Re: Profile update requested
29-07-2016 9:51 AM - edited 29-07-2016 9:52 AM
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went onto chat and asked to check--he came up with this
will update as actioned by plusnet
Re: Profile update requested
29-07-2016 1:15 PM
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the btw checker says my"connection speed" is 49.42 surely this governed by the speed being supplied by plusnet and was borne out by the chat guy saying it was wrongly set at 50
Afraid not, the speed shown there on the speedtest is based on the sync speed directly from your modem/router to the cabinet.
The person you spoke to on chat did the wrong thing, and from the sound of it confused matters to. The only thing they changed is a profile on our side, which does not at all affect the sync speed of your line. This is what is now showing as 78Mb.
As you're below the estimate it'll need reporting to us as a speed fault at https://faults.plus.net
Re: Profile update requested
29-07-2016 3:16 PM
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I can see there's a fault open and reported, thanks.
Looking further at your account I can see there were quite a few disconnections yesterday:
Testing your line is erroring, so it has already been reported through to our suppliers for more investigation.
Re: Profile update requested
29-07-2016 3:20 PM - edited 29-07-2016 3:22 PM
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I restarted my router a few times yesterday pm one or two at the most today
I will not restart unless told to
Re: Profile update requested
29-07-2016 3:21 PM
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Try to keep router restarts to a minimum, if the line is seen as unstable then it can cause the speed to reduce.
Re: Profile update requested
29-07-2016 3:23 PM
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thankfully no reductions as yet will not restart again
Re: Profile update requested
29-07-2016 3:37 PM
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my PC is connected to the hub one via an access point(old router via cat6 Ethernet cable)
hub one(lan1)>>>cat6>>>plusnet router(access)lan1>>>lan2>>> cat 6>>>pc
this worked ok before and it is unchanged set up from previous, I could run the cable without going thro the access point
Re: Profile update requested
29-07-2016 5:23 PM
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Moderator's note by Mike (Mav)
Empty post removed
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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