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Profile speed vs Plusnet speed

grahameys
Dabbler
Posts: 16
Registered: 25-02-2014

Profile speed vs Plusnet speed

Hey there,
Since a few days ago (when, I presume, G.INP kicked in) my BT IP profile has risen from 64 to 66.5. As of yet, however my plusnet profile hasn't updated to reflect the change. How long does this normally take to do automatically. If any plusnet employee sees this in the morning, and it still hasn't changed, could you please give it a manual nudge?Huh
Thanks!
2 REPLIES
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 47
Fixes: 2
Registered: 01-06-2010

Re: Profile speed vs Plusnet speed

Phone them up and they will adjust it for u! (choose tech support)
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Profile speed vs Plusnet speed

Any change should be automatic provided we get the report from BTw.
I've made the change manually for you now, so you'll need to drop ppp and reconnect.
 Tony
 Plusnet Support