Hi all
Yes I was signing up for Plusnet and did all the usually such as name and all date and what package etc...
Then enter the direct debit information which was successfully submitted and then it was to make first payment via card, which I entered correctly and got notification to approve payment which all was successful and took the payment.
But then the screen went blank and I left it for many minutes and then got some sort of error.
So I rang Plusnet to see if sign-up was successful however it wasn't and was told that this deposit would be returned.
However as of yet this hasn't happened so wondering if it would be automatically refunded back to the card as it's that normal for this to happen I just don't know as this happened late Friday and it's now Monday so should I be doing anything else about getting it refunded.
Many thanks
Pamela
