Problems ever since I got fibre installed 2
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Problems ever since I got fibre installed 2
29-07-2015 3:27 PM
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Still half the promised upload speed and no resolution. Tickets sitting unanswered - other than right back to the start of their script - plug modem into main socket etc., - done that had the BT engineer out and download speed got sorted eventually when they did a rebuild (?) on there own system - not mine, not the exchange, not BT, PlusNet!
I wonder what would happen if I paid half the bill each month for half the speed.
Suddenly Sky free for 12 months is looking very attractive even with the worst customer services in the world (next to Talk Talk )
Re: Problems ever since I got fibre installed 2
30-07-2015 12:15 PM
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Sorry to hear about this.
I've just taken a read through the fault ticket and whereas I'm sorry things are taking a while here I'm happy our faults guys are doing all they can for you.
After taking a read through and performing some diagnostic checks for myself I can see that there is an issue with your upload speed which exists on our supplier's network but no obvious cause is indicated.
With that in mind another engineer visit would be the next step so that investigations can continue.
Re: Problems ever since I got fibre installed 2
30-07-2015 7:35 PM
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I'll take time off work but I'm not paying £50 if they don't find a fault when they didn't find any a few days ago.
Re: Problems ever since I got fibre installed 2
02-08-2015 11:46 AM
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Thank you for getting back to us. An engineer will not be required. The package you are on (unlimited fibre) offers speeds of up to 40mb. If you were to upgrade to unlimited fibre extra (it costs £5 a month more), the speeds will be up to 80mb. Please call our customer service team if you wish to upgrade.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 or 0345 140 0200 if we can be of further assistance.
Is there nobody who can solve this issue? Why can it not be escalated to somebody who can fix this?
Sky free for a year.... could it be any worse?
adie:quote
Re: Problems ever since I got fibre installed 2
03-08-2015 12:36 AM
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Re: Problems ever since I got fibre installed 2
03-08-2015 12:49 PM
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Quote Is there nobody who can solve this issue?
No, the speeds are correct for the product you're on so the answer from faults was the correct one.
If you're unhappy and feel like that;'s pushing you away then give our customer options team a call on 0800 432 0200 they'll be able to make you a deal.
Re: Problems ever since I got fibre installed 2
03-08-2015 3:22 PM
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Re: Problems ever since I got fibre installed 2
03-08-2015 3:24 PM
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Quote from: _Adam_Walker_
Quote Is there nobody who can solve this issue?
No, the speeds are correct for the product you're on so the answer from faults was the correct one.
If you're unhappy and feel like that;'s pushing you away then give our customer options team a call on 0800 432 0200 they'll be able to make you a deal.
This was what you said last post - "After taking a read through and performing some diagnostic checks for myself I can see that there is an issue with your upload speed which exists on our supplier's network but no obvious cause is indicated." What's changed????????????????
Re: Problems ever since I got fibre installed 2
23-08-2015 12:20 AM
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I've replied to your later thread, please continue there, we might discover what is going on.
Re: Problems ever since I got fibre installed 2
23-08-2015 4:44 PM
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Re: Problems ever since I got fibre installed 2
25-08-2015 12:36 PM
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Re: Problems ever since I got fibre installed 2
28-08-2015 10:15 AM
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Thread locked in favour of http://community.plus.net/forum/index.php/topic,142311.0.html
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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