cancel
Showing results for 
Search instead for 
Did you mean: 

PPP LCP Send Termination Request [User request]

geffers
Grafter
Posts: 40
Thanks: 1
Registered: ‎23-05-2015

PPP LCP Send Termination Request [User request]

Folks,

Looking after my daughter's Plusnet fibre 40/2 connection, she previously suffered numerous disconnects whilst uploading, after a router fix by @bobpullen it appears to be more stable but she still suffers the occasional 'drop' as shown in the subject line.

The router log shows the following;

09:30:45, 19 Feb.	(5489424.620000) PTM over DSL is down after 8696 minutes uptime
09:30:45, 19 Feb.	(5489424.620000) PPPoE is down after 8695 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
09:30:41, 19 Feb.	(5489420.720000) PPP LCP Send Termination Request [User request]

Appreciate this was nearly six days but what puzzles me is it appears to suggest a 'user request' for termination which was not the case.

What can cause this?

Geffers

 

 

61 REPLIES
Community Veteran
Posts: 5,228
Thanks: 495
Fixes: 22
Registered: ‎10-06-2010

Re: PPP LCP Send Termination Request [User request]

I think "PTM over DSL is down" indicates that the DSL disconnected, and what the PPP did when that happened isn't particularly significant.

Community Veteran
Posts: 1,672
Thanks: 81
Fixes: 2
Registered: ‎17-06-2007

Re: PPP LCP Send Termination Request [User request]

It just seems odd that the [user request] is 4 seconds before the PTM over DSL is down message

 

Or do you think that's just how the router handles it? What would cause the DSL to disconnect?

DS
Pro
Posts: 641
Thanks: 123
Fixes: 8
Registered: ‎06-01-2017

Re: PPP LCP Send Termination Request [User request]


@geffers wrote:

 it appears to suggest a 'user request' for termination which was not the case. 


Although I've recently found a way that I can cause this event to occur whenever I want.....

 

.... it's actually nothing to do with us being the user that's requesting this drop.

 

Kevin
Rising Star
Posts: 157
Thanks: 12
Registered: ‎12-10-2007

Re: PPP LCP Send Termination Request [User request]

No, it is not us users requesting it. My HH5 does it every 3-7 days, although it once went for over a month without doing it!

The question is, "How do we stop it?"

Kevin.
Community Veteran
Posts: 1,672
Thanks: 81
Fixes: 2
Registered: ‎17-06-2007

Re: PPP LCP Send Termination Request [User request]

The question is, "How do we stop it?"

 

And maybe "What causes it" would  be another good question

DS
Pro
Posts: 641
Thanks: 123
Fixes: 8
Registered: ‎06-01-2017

Re: PPP LCP Send Termination Request [User request]


@Kevin wrote:

The question is, "How do we stop it?"


Now that is a very good question!!

Google is inundated with this very question!!

Here's BT's answer - SeanD's post on the BTCCF

Kevin
Rising Star
Posts: 157
Thanks: 12
Registered: ‎12-10-2007

Re: PPP LCP Send Termination Request [User request]

Yes, I remember reading that post a while back and thinking "cop out".

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub! 

Kevin.
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: PPP LCP Send Termination Request [User request]


@Kevin wrote:

The fact that the Hub one (basically a HH5) does it too tends to make me think it is a built in "feature" of the hub! 


Mine doesn't.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
DS
Pro
Posts: 641
Thanks: 123
Fixes: 8
Registered: ‎06-01-2017

Re: PPP LCP Send Termination Request [User request]

cop out

What ever gave you that idea ..... Roll eyes

feature

Possibly, though I personally think it's telling us something about the BT infrastructure....Knuppel

Kevin
Rising Star
Posts: 157
Thanks: 12
Registered: ‎12-10-2007

Re: PPP LCP Send Termination Request [User request]

Interesting Browni, care to post your Info page for comparison please.

Kevin.
Kevin
Rising Star
Posts: 157
Thanks: 12
Registered: ‎12-10-2007

Re: PPP LCP Send Termination Request [User request]

Here is mine...

 

. Product name: BT Home Hub
2. Serial number: 
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 25/06/15
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 19:11:37
6. Data rate: 19999 / 68916
7. Maximum data rate: 27283 / 69113
8. Noise margin: 15.0 / 6.4
9. Line attenuation: 14.5 / 13.8
10. Signal attenuation: 14.5 / 14.1
11. Data sent/received: 4.6 GB / 84.8 GB
12. Broadband username:
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID:
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: 1
18. 5 GHz Wireless network/SSID: 
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: 48
22. Firewall: Default
23. MAC Address: 
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

Kevin.
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: PPP LCP Send Termination Request [User request]

1. Product name: Plusnet Hub
2. Serial number:  
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 26/09/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 05:05:04
6. Data rate: 19999 / 79903
7. Maximum data rate: 31979 / 96644
8. Noise margin: 15.0 / 10.5
9. Line attenuation: 11.6 / 11.6
10. Signal attenuation: 11.5 / 11.6
11. Data sent/received: 1.6 GB / 863.5 MB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

I reset it earlier today for unrelated reasons, I've had 30+ days uptime before.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Kevin
Rising Star
Posts: 157
Thanks: 12
Registered: ‎12-10-2007

Re: PPP LCP Send Termination Request [User request]

You must be sitting on top of the cabinet with those speeds!Shocked

Yours is the Hub One version which uses slightly different firmware.

Does anybody know if is possible to change a HH5 to a Hub One?

Kevin.
geffers
Grafter
Posts: 40
Thanks: 1
Registered: ‎23-05-2015

Re: PPP LCP Send Termination Request [User request]

Here's mine.

1. Product name: Plusnet Hub
2. Serial number:  
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 16/10/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 08:31:40
6. Data rate: 1998 / 36138
7. Maximum data rate: 5121 / 35304
8. Noise margin: 11.7 / 5.6
9. Line attenuation: 30.4 / 21.3
10. Signal attenuation: 32.8 / 19.7
11. Data sent/received: 35.3 GB / 220.9 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID: PLUSNET-HRT7
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-5ghz
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot figure out how to increase the size of the table Sad

Geffers