New Fibre Issues
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New Fibre Issues
25-05-2015 12:25 AM
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I had fibre installed the Monday just gone and finally got everything up and running Fridau evening. I had to call as they hadn't completed the setup on the account.
Everything appeared to work okay apart from the fact the router I'm using (Airport Extreme) keeps dropping the connection constantly.
I understand there is the usual 10 day line training but even the plusnet rep admitted it was excessive when I called.
Any thoughts? The openreach modem remains fine with a steady DSL light throughout.
Thanks in advance
Re: New Fibre Issues
25-05-2015 10:02 AM
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Re: New Fibre Issues
25-05-2015 11:58 AM
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One was never supplied The BT engineer did ask after it when he visited but I said nothing had been delivered. He just did the BT Openreach modem and said he couldn't do anymore and then left. I was told about the 10 day line training by plus net support.
Re: New Fibre Issues
25-05-2015 1:20 PM
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Re: New Fibre Issues
25-05-2015 4:51 PM
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Can you think of any reasons it would be dropping so often? I used this router previously without any problems, only since I switched to plus net have I had these issues.
Thanks
Brandon
Re: New Fibre Issues
25-05-2015 5:06 PM
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http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
If you still get drops doing this I'd raise a fault using the link below
https://faults.plus.net
Re: New Fibre Issues
26-05-2015 9:48 PM
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Re: New Fibre Issues
27-05-2015 9:04 PM
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dick:quote
Re: New Fibre Issues
29-05-2015 7:03 AM
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Quote from: Wassie I have been using a latest generation AirPort Extreme for over 18 month
Could you share your setup details? I'm still having an issue even with the latest now.
Re: New Fibre Issues
29-05-2015 9:47 PM
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I've tried the Airport Extreme, a TP-Link and a Netgear Router. All 3 drop the connection. Clearly something else is at fault
Re: New Fibre Issues
30-05-2015 11:39 AM
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Re: New Fibre Issues
30-05-2015 9:59 PM
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Re: New Fibre Issues
31-05-2015 12:13 PM
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When should I be expecting a reply? It's been over 24 hours now since I raised the fault, I was hoping for some news. I've tried calling twice but both times the call wait was ridiculous.
Is there any light you can shed? It's basically been shoddy since day 1, I even had to call plus net 4 days after the engineer had been as a breakdown in communication meant activation was forgotten on your end. I'm just getting a little tired of waiting, especially after being convinced the problem was on my end a week ago.
Re: New Fibre Issues
01-06-2015 10:44 AM
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Re: New Fibre Issues
01-06-2015 12:02 PM
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I spoke to someone yesterday evening who said that it was still under investigation, he's promised to ring me back at 8PM tonight. Hopefully with some good news
EDIT
Just seen a load of updates on the support ticket from yourself. Should I still be expecting a call back in this case?
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