High packet loss and other DNS issues
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Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 10:59 PM
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Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:06 PM
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Hi everyone,
We're really sorry about the problems people have been seeing and some are continuing to see. To those of you who have TBB monitors set up it would be really useful if you could do a couple of things please, could you post the link to the live graph and then in the same post either post which gateway this page returns or post a traceroute to 8.8.8.8
http://usertools.plus.net/@gateway
If we can put this data together it will really help in seeing if the changes we're making are improving things and also to help us to see when it's fixed.
Thanks
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:10 PM
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An update on the Static IP, still 0% packet loss since being switched to it.
This of course not counting the maintenance period when it was unusable between 3am and 9am.
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:16 PM
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OK, thanks for the response Dave.
This is my live graph:
And the response from the Gateway checker is:
Which gateway
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.
Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.
core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.910 ms
*
*
*
Hope this helps.
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:28 PM - edited 09-09-2016 11:32 PM
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24hrs on the static IP to gateway ptw-bng-01 and not much packet loss apart from the maintenance period.
http://www.thinkbroadband.com/ping/share/87e0e60c3a7c7b6fd80e7b1561a3269b.html
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:30 PM - edited 09-09-2016 11:36 PM
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Here's mine
Which gateway
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.
Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.
- core2-hu0-18-0-0.southbank.ukcore.bt.net (62.172.103.24) 5.084 ms
- *
- *
- *
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.606 ms 0.963 ms 0.781 ms
2 * * *
3 * 137.hiper04.sheff.dial.plus.net.uk (195.166.143.137) 11.352 ms 10.003 ms
4 be3-3104.psb-ir01.plus.net (195.166.143.136) 11.142 ms 10.606 ms 11.210 ms
5 195.99.125.134 (195.99.125.134) 10.508 ms
core1-be1.southbank.ukcore.bt.net (195.99.125.130) 10.328 ms 10.708 ms
6 peer1-xe-11-0-1.faraday.ukcore.bt.net (213.121.193.201) 10.893 ms
62.172.103.193 (62.172.103.193) 10.682 ms
62.172.103.27 (62.172.103.27) 11.498 ms
7 109.159.253.67 (109.159.253.67) 11.232 ms
195.99.126.105 (195.99.126.105) 10.518 ms 10.884 ms
8 72.14.234.65 (72.14.234.65) 10.248 ms
216.239.54.247 (216.239.54.247) 10.050 ms
216.239.54.239 (216.239.54.239) 11.210 ms
9 216.239.57.131 (216.239.57.131) 11.429 ms
216.239.58.107 (216.239.58.107) 12.616 ms
216.239.57.67 (216.239.57.67) 12.253 ms
10 google-public-dns-a.google.com (8.8.8.8) 12.521 ms 11.450 ms 11.935 ms
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
09-09-2016 11:35 PM - edited 09-09-2016 11:39 PM
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Since 8pm, my connection has returned to its "normal" (of the last month) pattern of low level but still noticeable contiunual packet loss.
Using gateway psb-ir01 (Southbank Point of Presence)
tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ARCHER_VR600
2 * * * Request timed out.
3 * * * Request timed out.
4 7 ms 6 ms 7 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 7 ms 7 ms 8 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
6 8 ms 8 ms 7 ms peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.3]
7 7 ms 8 ms 7 ms 195.99.126.105
8 8 ms 7 ms 7 ms 72.14.232.187
9 8 ms 10 ms 8 ms 216.239.57.83
10 8 ms 8 ms 7 ms google-public-dns-a.google.com [8.8.8.8]
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 12:20 AM
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- core2-hu0-18-0-0.southbank.ukcore.bt.net (62.172.103.24) 5.118 ms
- *
- *
- *
1 <1 ms <1 ms <1 ms gw [192.168.1.1]
2 * * * Request timed out.
3 7 ms 7 ms 7 ms 137.hiper04.sheff.dial.plus.net.uk [195.166.143.137]
4 6 ms 6 ms 6 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 8 ms 8 ms 8 ms 195.99.125.134
6 9 ms 8 ms 9 ms 213.121.193.207
7 6 ms 6 ms 6 ms 195.99.126.185
8 8 ms 8 ms 8 ms 216.239.54.223
9 9 ms 9 ms 9 ms 209.85.142.225
10 8 ms 8 ms 9 ms google-public-dns-a.google.com [8.8.8.8]
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 12:31 AM
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Unfortunately I do not have a TBB live graph. But here is the gateway and a couple of traceroutes (first one timed out on hop 3, second one did not).
core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 3.946 ms
1 1 ms <1 ms <1 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 14 ms 14 ms 15 ms be3-3102.pcn-ir02.plus.net [195.166.143.132]
5 13 ms 13 ms 13 ms 195.99.125.140
6 14 ms 14 ms 13 ms 195.99.127.81
7 14 ms 14 ms 14 ms 109.159.253.67
8 14 ms 13 ms 13 ms 216.239.54.251
9 23 ms 27 ms 40 ms 216.239.57.47
10 15 ms 15 ms 15 ms google-public-dns-a.google.com [8.8.8.8]
1 <1 ms <1 ms <1 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * 15 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 14 ms 14 ms 14 ms be3-3102.pcn-ir02.plus.net [195.166.143.132]
5 13 ms 13 ms 12 ms 195.99.125.140
6 14 ms 13 ms 14 ms 195.99.127.81
7 14 ms 15 ms 14 ms 109.159.253.67
8 14 ms 13 ms 14 ms 216.239.54.251
9 15 ms 15 ms 15 ms 216.239.57.47
10 15 ms 15 ms 15 ms google-public-dns-a.google.com [8.8.8.8]
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 3:34 AM
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@dave: here is a TBB graph which is pretty much OK. (It has been worse, but nowhere near as bad as others). I'm on a static IP, in Edinburgh:
Custom diagnostic check on IP 212.56.103.219
Array [1] => 7 core3-te0-0-0-15.faraday.ukcore.bt.net (213.121.193.164) 3.017 ms [2] => 8 acc1-10GigE-0-0-0-2.l-far.21cn-ipp.bt.net (109.159.249.8) 4.184 ms [3] => 9 peer2-ae-1.redbus.ukcore.bt.net (195.99.126.97) 3.768 ms [4] => 10 ae2.pcl-cr02.plus.net (195.166.129.7) 4.119 ms [5] => 11 ae1.ptw-cr02.plus.net (195.166.129.2) 4.274 ms [6] => 12 te8-1.ptn-gw02.plus.net (212.159.0.107) 4.239 ms [7] => 13 link-b-central10.ptn-ag01.plus.net (212.159.2.131) 6.464 ms
TBB live graph (I hope):
http://www.thinkbroadband.com/ping/share/89493edf03886b2dcd280962c6420627.html
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 8:00 AM
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Currently on a static IP and not showing any packet noticeable loss.
Historical: https://f8lure.mouselike.org/index.asp?DoAction=HistoricList&Host=ipv4.homedsl.co.uk&FBMode=True
Live: https://f8lure.mouselike.org/proxyfirebrick.asp?ID=57253
You are currently connected to gateway ptw-bng01.
This is located in Telehouse West.
$ traceroute -I 8.8.8.8 traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets 1 homedsl.co.uk (192.168.0.1) 1.703 ms 1.650 ms 1.345 ms 2 192.168.0.250 (192.168.0.250) 2.663 ms 1.851 ms 1.662 ms 3 192.168.1.250 (192.168.1.250) 2.551 ms 2.586 ms 2.513 ms 4 lo0.11.central11.ptw-bng01.plus.net (195.166.128.171) 23.519 ms 23.889 ms 24.601 ms 5 irb.11.ptw-cr01.plus.net (84.93.249.17) 24.673 ms 26.615 ms 31.603 ms 6 72.14.222.97 (72.14.222.97) 24.353 ms 25.858 ms 25.753 ms 7 216.239.48.77 (216.239.48.77) 29.942 ms 25.867 ms 24.783 ms 8 216.239.58.73 (216.239.58.73) 29.384 ms 26.521 ms 25.908 ms 9 google-public-dns-a.google.com (8.8.8.8) 26.334 ms 28.218 ms 25.759 ms
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 9:02 AM - edited 10-09-2016 9:04 AM
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I don't wish to speak too soon but, since last night I am now back to 0% packet loss and the browser has stopped stuttering and coughing. Streams are streaming and email coming in unabated.
Hooray?
Which gateway
You are currently connected to gateway psb-ir01.
This is located in Southbank Point of Presence.
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 9:31 AM
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@Flabula wrote:
I don't wish to speak too soon but, since last night I am now back to 0% packet loss and the browser has stopped stuttering and coughing. Streams are streaming and email coming in unabated.
Hooray?
Same here. Fingers crossed!
You are currently connected to gateway pcn-ir01.
This is located in Colindale Point of Presence.
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 9:49 AM
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Ive had 2 disconnections from 6am to 8am this morning, must be work being done
Re: Performance Woes Hamper PlusNet Users as New Network Takes Blame
10-09-2016 9:53 AM - edited 10-09-2016 10:10 AM
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Already known to @dave, but for the the purpose of this thread, here's my live graphing:
Starting to creep in again this morning. Doesn't look as severe from another destination (this one isn't live) but suspect it will ramp up as the day progresses looking at the ticks that are starting to show:
Pingtest coming back clean at the time of writing:
Gateway check as follows, the IR isn't responding to ICMP:
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection. Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem. core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.995 ms * * *
Save
Save
Save
Save
Traceroute:
tracert 8.8.8.8 Tracing route to google-public-dns-a.google.com [8.8.8.8] over a maximum of 30 hops: 1 7 ms 6 ms 7 ms home.gateway [192.168.1.254] 2 * * * Request timed out. 3 16 ms 16 ms 13 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133] 4 18 ms 19 ms 19 ms be3-3102.pcn-ir02.plus.net [195.166.143.132] 5 15 ms 17 ms 16 ms 195.99.125.144 6 17 ms 18 ms 30 ms 195.99.127.87 7 13 ms 14 ms 15 ms 195.99.126.185 8 17 ms 16 ms 21 ms 216.239.54.247 9 16 ms 16 ms 15 ms 216.239.57.53 10 17 ms 16 ms 15 ms google-public-dns-a.google.com [8.8.8.8] Trace complete.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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