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Plusnet please progress...Question #135754708

FIXED
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Plusnet please progress...Question #135754708

BTOR were installing new fibre cabinets today. Consequently I now have a fault, confirmed by the fault checker. There is no chat & I've been waiting on the phone for an hour.

 

Could this please be progressed via the forum by one of the EXCELLENT Plusnet staff members? Thanks.Smiley

5 REPLIES
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Plusnet please progress...Question #135754708

My intenet is getting worse. Could this request please be processed with some priority?

mall Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

[url=http://www.thinkbroadband.com/ping/share/94caaf38644b1901a966ee0c10c92963-12-10-2016.html][img]http://www.thinkbroadband.com/ping/share-thumb/94caaf38644b1901a966ee0c10c92963-12-10-2016.png[/img][/url]

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,419
Thanks: 990
Fixes: 193
Registered: ‎25-03-2015

Re: Plusnet please progress...Question #135754708

Sorry to hear that @tijara33

 

I've made sure this matter is in hand with our suppliers and responded to the ticket for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Plusnet please progress...Question #135754708

Thanks for picking this up Harry B & for sorting out both this issue & the refund. Smiley

Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Plusnet please progress...Question #135754708

Yesterday I decided to switch off both my router & modem & left them off for a couple of hours while I was at the dentist. When I switched them back on again (modem first) I found that my problems are over & my download & upload have returned to normal.

 

I think that there is a reason for this but can't remember why. Could someone more intelligent than I please tell me the reasonHuh Roll eyes

Plusnet Help Team
Plusnet Help Team
Posts: 4,419
Thanks: 990
Fixes: 193
Registered: ‎25-03-2015

Re: Plusnet please progress...Question #135754708

Fix

Glad to hear that's back to normal. Seems in line with the message we've had back on the fault I reported to our suppliers Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team