Got the Fibre Installed Today and I Have a Question
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Got the Fibre Installed Today and I Have a Question
13-07-2015 11:16 PM
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I was led to understand that my line would be capable o fup to 60Mb + and uploads at 20Mb and based upon that information I chose the Fibre Extra package to get the higher speeds. So, is my line in some sort of training phase or is this as good as it will ever get? If so I am disappointed and may be paying extra cash for something I cannot get. I get that it will never be at the maximum the line is capable of but I had hoped for a bit more than this.
Can someone who understands these things far better than I can advise me please. Many thanks.
Re: Got the Fibre Installed Today and I Have a Question
13-07-2015 11:24 PM
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Something for CRT to look into tomorrow.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Got the Fibre Installed Today and I Have a Question
13-07-2015 11:39 PM
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Re: Got the Fibre Installed Today and I Have a Question
13-07-2015 11:39 PM
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Let us see what tomorrow brings us. I will report back.
Re: Got the Fibre Installed Today and I Have a Question
14-07-2015 10:52 AM
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Re: Got the Fibre Installed Today and I Have a Question
14-07-2015 10:53 AM
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Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 10:46 AM
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This is the speed I now get
Download speedachieved during the test was - 37.2 Mbps
For your connection, the acceptable range of speeds is 35.73 Mbps-51.05 Mbps .
Additional Information:
IP Profile for your line is - 51.05 Mbps
Upload speed achieved during the test was - 10.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I can't say that I am happy with that but it is better than it was for sure. So I get about 14 Mbps less than it could get downstream and a little more than half what the upstream rate could be? I still think something is not right or is this it?
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 10:53 AM
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Hopefully Matthew will spot your reply and change it fairly quickly. If not then try the online chat and ask for it to be updated to match the BT profile.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 11:02 AM
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I went to the link you gave and plusnet have me on 38.6 so it does indeed need to get changed upwards for me to see the speeds I can get.
I'll see if it changes today and if not I'll get with them to jolly things along.
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 11:07 AM
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Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 11:20 AM
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It doesn't change the fact that someone at plusnet made a mistake and now we have to do these things to get it put right. I have had an apology from Matthew but I am so glad I work from home and have the time to do this.
Oh and I am a she
Jean
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 11:38 AM
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It SHOULD update automatically to follow changes in the BT profile but sometimes, either BT doesn't send the update or it gets lost somewhere. As you say , if it doesn't update today then give them (PlusNet) a prod.
Quote I'll see if it changes today and if not I'll get with them to jolly things along.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 11:53 AM
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Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 12:00 PM
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Quote from: MisterW Looks like your PlusNet line speed https://portal.plus.net/my.html?action=data_transfer_speed han't caught up with the re-provision on 80/20 yet and is still stuck at 38Mb.
Hopefully Matthew will spot your reply and change it fairly quickly. If not then try the online chat and ask for it to be updated to match the BT profile.
MisterW from that link I get "Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
32.8 Mb"
Is the Estimate Speed the one BT quote? If so where is that available please?
Re: Got the Fibre Installed Today and I Have a Question
15-07-2015 12:13 PM
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You then have the BT IP profile which is obtained from the BT speedtester, which the actual speed being achived on the line. In addition PlusNet have a Current Line Speed with is used to help with Traffic management. This SHOULD be the same as the BT IP Profile but...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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