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Drastic Decrease a few hours after Install
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- Re: Drastic Decrease a few hours after Install
Drastic Decrease a few hours after Install
10-07-2015 10:31 AM
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Hi,
I've got a ticket open about this but thought I'd ask here in case it's anything obvious!
I was switched to FTTC yesterday and got downloads speeds of about 76Mbs on btwholesale checker. A few hours later this dropped to 5Mbs and has been the same ever since. There's plenty of forum posts about rebooting the modem causing it to adjust due it registering as a possible fault (which could be it as I did do that a few times as I moved equipment about) but it seems like a bit of a drastic cut in speed. Should I be more patient and wait for it to return or could it be a fault?
https://portal.plus.net/my.html?action=stable_rate
Says current line speed is 5.3.
Thanks!
I've got a ticket open about this but thought I'd ask here in case it's anything obvious!
I was switched to FTTC yesterday and got downloads speeds of about 76Mbs on btwholesale checker. A few hours later this dropped to 5Mbs and has been the same ever since. There's plenty of forum posts about rebooting the modem causing it to adjust due it registering as a possible fault (which could be it as I did do that a few times as I moved equipment about) but it seems like a bit of a drastic cut in speed. Should I be more patient and wait for it to return or could it be a fault?
https://portal.plus.net/my.html?action=stable_rate
Says current line speed is 5.3.
Thanks!
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Re: Drastic Decrease a few hours after Install
10-07-2015 10:33 AM
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Probably PlusNet accidentally reverted your profile to its ADSL value. Try ringing or using online chat and they should fix it pretty quickly. The ticket might take some time ...
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Re: Drastic Decrease a few hours after Install
10-07-2015 11:53 AM
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Thanks, I'll try that.
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Re: Drastic Decrease a few hours after Install
10-07-2015 12:22 PM
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Quickly fixed by Scott on chat.
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Re: Drastic Decrease a few hours after Install
10-07-2015 4:08 PM
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Glad it's fixed, but an incidental comment.
Giving a link to where the Current line speed shows up in your Member Centre (inevitably) gives us the login page to check our own :).
Giving a link to where the Current line speed shows up in your Member Centre (inevitably) gives us the login page to check our own :).
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Re: Drastic Decrease a few hours after Install
10-07-2015 4:11 PM
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Re: Drastic Decrease a few hours after Install
10-07-2015 9:53 PM
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I have a similar issue - just had FTTC installed, got 34 mbps at first but now it's dropped to a hard cap of 13.3 Mbps. The BT speedtester says my line profile is still 34 Mbps. Where on the Plusnet member centre do I find the page listing current line speed?
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Re: Drastic Decrease a few hours after Install
11-07-2015 12:32 AM
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the icon has been removed to be able to see that, Plusnet think it's not worth seeing
anyway follow this link it should show you it when you login. https://portal.plus.net/my.html?action=data_transfer_speed
anyway follow this link it should show you it when you login. https://portal.plus.net/my.html?action=data_transfer_speed
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Re: Drastic Decrease a few hours after Install
13-07-2015 9:46 AM
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- Re: Drastic Decrease a few hours after Install