ADSL -> Fibre update complete, but still on ADSL
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- Re: ADSL -> Fibre update complete, but still on AD...
ADSL -> Fibre update complete, but still on ADSL
03-02-2017 7:53 AM - edited 03-02-2017 7:54 AM
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Order for upgrade to Fibre Extra placed on Tuesday 24th Jan, router arrived a few days later - plugged in & working straight away on ADSL. Today I've received the email saying my upgrade is complete. But... I'm still on ADSL. Hopefully this isn't another one which has fallen through the cracks and it will happen some time today, but it would be appreciated if one of the admins could have a look and make sure. As someone else has pointed out the feedback process needs to be better.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 8:00 AM
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Probably just the internal paperwork has been done, that's what the
Your broadband product change is now complete
email means, you still need Openreach to switch it over & Plusnet to change your profile, that's 10+ after you place the order, so at least a week after this email
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 8:06 AM
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So it's taken 10 days (or 8 working days) just to do the internal paperwork and it's at least another week on top of that? Hey ho.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 9:51 AM
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Hopefully it shouldn't be quite that long to wait. I think what happens, is that when you place an upgrade order, a provisional date is assigned from the BT systems which is about 10 days ahead. This is then adjusted basedd on engineer availability. Some part of the PlusNet system doesn't seem capable of processing this changed date and so you get the product change email on the original date. Assuming there's not a major problem with engineer availability in your area and that the order has actually been accepted then it's probably only another few days for the actual order to complete. Hopefully one of the PN help team can check that actual order date and post back on here
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 10:34 AM - edited 03-02-2017 10:47 AM
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Well I've just had a brief outage, it's now back and the switchover has obviously happened.
Speeds are a little bit disappointing given that I'm only 300m from the cabinet - 53.96Mbps down, 11.99Mbps up. The download is in range, just - ("Your estimated line speed range is from 49 Mbps - 63 Mbps". It would be good do know if there is anything PN can tweak to improve things.
From the hub:
6. Data rate: | 13608 / 57693 |
7. Maximum data rate: | 13601 / 57741 |
8. Noise margin: | 6.0 / 6.1 |
9. Line attenuation: | 31.2 / 20.6 |
10. Signal attenuation: | 31.1 / 19.8 |
I'm pretty sure that the down attenuation was around 13db before the change from ADSL to VDSL.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 10:47 AM
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If those are sync speeds (rather than speed tests) then there's nothing that PN can tweak, it's all down to the BT systems in the cabinet. Might be worth checking your internal wiring to see if there are any improvements to be made there.
Are you connected to the master socket ?
Do you have any extension wiring ?
Do you have a filtered VDSL faceplate or are you using a normal plug-in filter ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 10:50 AM - edited 03-02-2017 10:51 AM
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Speeds from BT Wholesale speed test. Newish socket with built-in filter installed by BT Openreach not that long ago. On ADSL the speed test was giving around 16MB down and 1MB up, not not too far off the max achievable.
From the hub:
6. Data rate: | 13608 / 57693 |
7. Maximum data rate: | 13601 / 57741 |
8. Noise margin: | 6.0 / 6.1 |
9. Line attenuation: | 31.2 / 20.6 |
10. Signal attenuation: | 31.1 / 19.8 |
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 11:11 AM
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That downstream sync of 57693 is pretty much in line with your estimate of 49 - 63 and so BT won't accept any fault.
The throughput on the speed test is also not a million miles out for those sync speeds , maybe just a tad low...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 11:44 AM
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VDSL2 is lossier that DSL, due to the frequencies it uses, so no surprise there
As for the speeds the next week or so should see it settle, usually profile changes are late at night
Re: ADSL -> Fibre update complete, but still on ADSL
03-02-2017 12:06 PM
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I guessed I might need to let it settle (though I'm sceptical that it will make any difference). The attenuation seems high given that the cabinet is only 300m away (measured along the pavement). From the 13db attenuation I had on ADSL immediately prior to the switch to VDSL (10 months ago it was 7.5 not 13) this checking tool reckons I'm 940m from the cabinet. Obviously I need to verify that I am connected to the nearest cabinet... The next nearest one is 600m away. The exchange itself is less than 600m away. But it looks as though the signal has degraded significantly over the last year.
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