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New Customer (from BT) - Cannot connect via RT-N66u router

groovidude
Newbie
Posts: 3
Registered: 20-01-2017

New Customer (from BT) - Cannot connect via RT-N66u router

Setup: BT OpenReach Modem -> Asus RT-N66u router.

I have entered the correct username & password.

However, receiving 'incorrect username and/or password' message.

Is this a problem on the Plusnet side? Perhaps my account has not been correctly configured.

FYI - Phone line is fine

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 659
Thanks: 151
Fixes: 29
Registered: 17-10-2015

Re: New Customer (from BT) - Cannot connect via RT-N66u router

Good morning, 

 

the activation had not triggered on our side, I've corrected this now, if you try to connect you should be able to authenticate now.

 

Let me know if you have any issues 


 Paul Tarr
 Plusnet Network Operations
groovidude
Newbie
Posts: 3
Registered: 20-01-2017

Re: New Customer (from BT) - Cannot connect via RT-N66u router

HI

 

Thanks for the speedy reply.

I will try again tonight when I get home.

 

Many Thanks

Plusnet Staff
Plusnet Staff
Posts: 659
Thanks: 151
Fixes: 29
Registered: 17-10-2015

Re: New Customer (from BT) - Cannot connect via RT-N66u router

Brilliant Smiley 

 

I can see from our auth servers that you have been able to connect from our end


 Paul Tarr
 Plusnet Network Operations
groovidude
Newbie
Posts: 3
Registered: 20-01-2017

Re: New Customer (from BT) - Cannot connect via RT-N66u router

Hi

 

Sorry for the late reply.

Broadband is up and running.

 

Many thanks for your quick and friendly service

Smiley