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This site can’t be reached

nking
Grafter
Posts: 28
Thanks: 2
Registered: ‎15-08-2007

This site can’t be reached

I have web space from PlusNet and I utilise CGI. My site is working except I am now getting an error when I access this address http://cgi.pcking.plus.com/metar-display.php . "

Hmmm… can't reach this page

ccgi.pcking.plus.com’s server IP address could not be found." .

 

Bob Pullen has successfully helped me in the past so I hope he can sort this out for me this time 🤞

10 REPLIES 10
PhilipHeyes
Pro
Posts: 275
Thanks: 113
Fixes: 1
Registered: ‎10-11-2021

Re: This site can’t be reached

Check that is the correct web address, because it lacks a DNS entry.

https://www.nslookup.io/domains/cgi.pcking.plus.com/dns-records/

 

 

nking
Grafter
Posts: 28
Thanks: 2
Registered: ‎15-08-2007

Re: This site can’t be reached

Thanks for your prompt response. It has been working OK for over two years and has now stopped working. I'm 72 years old so my brain cells don't function as well as I would like 😂 Here is the link from my website that until recently did work  http://pc-king.me.uk/links.htm then select "Local Airport METAR Weather Conditions"  Not sure how I can resolve this myself, I think it needs someone from PlusNet to fix it their end I imagine. Unless you know how it can be resolved?

PhilipHeyes
Pro
Posts: 275
Thanks: 113
Fixes: 1
Registered: ‎10-11-2021

Re: This site can’t be reached

Things usually break when a change or fault occurs.

In this case the content owners of :  http://cgi.pcking.plus.com/metar-display.php  
need to re-create the DNS entry.for : cgi.pcking.plus.com

Townman
Superuser
Superuser
Posts: 28,217
Thanks: 12,629
Fixes: 237
Registered: ‎22-08-2007

Re: This site can’t be reached

@nking 

Nice site - I will escalate this.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nking
Grafter
Posts: 28
Thanks: 2
Registered: ‎15-08-2007

Re: This site can’t be reached

Thank you for your assistance.

bobpullen
Community Gaffer
Community Gaffer
Posts: 17,067
Thanks: 5,309
Fixes: 327
Registered: ‎04-04-2007

Re: This site can’t be reached


@nking wrote:

Bob Pullen has successfully helped me in the past so I hope he can sort this out for me this time 🤞



Apologies, only just seen this.

I've hit something with a spanner and am fairly confident it will spring back to life in time for the New Year.

Have a good one 🎉

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

nking
Grafter
Posts: 28
Thanks: 2
Registered: ‎15-08-2007

Re: This site can’t be reached

Thank you Bob, it's up and running. Do you know why it broke?  Or do I just need to buy a spanner😉

 

Happy New Year

 

Neil

Baldrick1
Moderator
Moderator
Posts: 13,700
Thanks: 6,681
Fixes: 459
Registered: ‎30-06-2016

Re: This site can’t be reached

Getting hold of a spanner is the easy bit. Knowing precisely where and how hard to hit it is the really tricky bit!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

bobpullen
Community Gaffer
Community Gaffer
Posts: 17,067
Thanks: 5,309
Fixes: 327
Registered: ‎04-04-2007

Re: This site can’t be reached


@nking wrote:

Thank you Bob, it's up and running. Do you know why it broke?  Or do I just need to buy a spanner😉


I suspect the trigger was some unrelated account activity. Password change/reset being the likely one. This has a tendency to put the CGI service into a 'halfway house' of sorts that breaks the DNS records until somebody attends to it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

nking
Grafter
Posts: 28
Thanks: 2
Registered: ‎15-08-2007

Re: This site can’t be reached

I do recall changing a password so I think I caused the error to occur. Thanks again for resolving this 😉