This site can’t be reached

nking · ‎15-08-2007

I can't answer your question,is this something I should be aware of?

Townman · ‎22-08-2007

The email and webhosting is being migrated to a third party. If things work to plan, users will receive a 60 day notice of the migration of their email account. plus.com entered the programme late last year.

Users having (any of) a website, domain name or ccgi service are supposed to be at the back of the programme. I have all of these and have not yet had notification of migration. However, from the posts around the mail board there are (unconfirmed) hints that users with a website (only ?) might indeed have been migrated. They report issues.

You have a domain name, as do I

Domain names point direct to the PN IP addresses
www.domain names point to homepages.plus.greenbysites.com
Yours point to 212.159.8.91
Mine point to 212.159.9.91

I was going to say mine works, yours does not ... @bobpullen / @dave / @plusnettony is there a network problem ...

... then to post this, I thought I have better double check my facts. Mine is not working on Win11 MS Edge, I get ...

... whilst at the same time on my iPhone, the site loads. There is some small chance that the phone is using a cached page!

Browsing InPrivate triggers the SSL not supported warning and Service Unavailable is returned.

Attempts to access via www.account.plus.com delivers the same failure.

This looks like a pan-service issue.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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nking · ‎15-08-2007

Thank you for the update and I can confirm my site is now working

Townman · ‎22-08-2007

Not here over a Plusnet ISP connection...

... but if I drop my phone off WiFi onto to mobile, then it works fine, as does yours.

@dave is this an internal network issue?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

I'm on the ZEN network, and can't access it.

John

dave · ‎04-04-2007

I suspect it's related to an internal issue we're dealing with at the moment. It's working for me from the Plusnet internal network.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology

stuck · ‎21-05-2009

@dave wrote:

I suspect it's related to an internal issue we're dealing with at the moment. It's working for me from the Plusnet internal network.

Any clue as to how long before this problem is resolved?

As I type:

I can't browse to www.[myAccountName].plus.com, it gives a 'Service unavailable' page
I can reach that webspace via my FTP clientby FTP

I can browse to ccgi.[myAccountName].pluscom

Townman · ‎22-08-2007

@James_B

Is this with IMT, is it on IVR can we have a service notice please?

Is it impacting anything beyond access to websites please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

James_B · ‎10-09-2024

Hi @Townman,

I couldn't see any mentions of this specific issue on any open tickets, but as Dave said it could be related.

I've reached out to IM to see if I can get some more detail.

James

Townman · ‎22-08-2007

@James_B

If the matter which Dave was investigating was related to the matter of this thread then it has been resolved or the subject matter of this thread has gone away. Would be nice to understand what was going wrong.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

stuck · ‎21-05-2009

@Townman wrote:

...it has been resolved or the subject matter of this thread has gone away...

Yes, something has changed for the better, it is fixed for me. I can confirm that I can once again browse to:

www.[myAccountName].plus.com

jab1 · ‎24-02-2012

@jab1 wrote:

I'm on the ZEN network, and can't access it.

As of 17.12 12/01/2026, @nking 's main site appears to be up again.

John