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Safeguard won't stay enabled

tcj1971
Rising Star
Posts: 122
Thanks: 16
Registered: ‎14-02-2017

Re: Safeguard won't stay enabled

@steve440 

 

Plusnet need to take the advert / page down on the website that promotes Safeguard what I posted at the top of this page the other day as a lot of folk will be signing up due to the Safeguard feature being included

 

Can it be classed as false advertising? Not sure as it is free.....no idea

JonoH
Community Gaffer
Community Gaffer
Posts: 3,549
Thanks: 5,971
Fixes: 116
Registered: ‎29-09-2011

Re: Safeguard won't stay enabled


@Kelly wrote:

 @JonoH can you make sure this is talked about in the Digital Teams?   Bit of a shotgun to the foot moment. 😕


If you look closely you'll see that that tweet has disappeared now 😉 and I agree that whilst it's not working for everybody it is something that we shouldn't be shouting about, until it's resolved. Unfortunately I have no visibility of what others send until it is sent.

 

Regarding this issue, we have made progress with this and I'll update as soon as we have something concrete to share.

 Jono H
 Plusnet Community Manager
tcj1971
Rising Star
Posts: 122
Thanks: 16
Registered: ‎14-02-2017

Re: Safeguard won't stay enabled

@JonoH 

 

A week ago you said progress has been made with fixing Safeguard. So...has the concrete dried yet?

 

It is now starting to get very annoying as this Safeguard issue started at the end of March

 

This is nothing to do with me but there are even some recent Plusnet reviews mentioning the Safeguard issue (amongst all the other poor reviews) on a well known review site.

 

It cannot be doing Plusnet any favours whatsoever with all the negativity flying about whether it be on review sites or social media

JonoH
Community Gaffer
Community Gaffer
Posts: 3,549
Thanks: 5,971
Fixes: 116
Registered: ‎29-09-2011

Re: Safeguard won't stay enabled

Once we've an update I'll share it, there's little value in me sharing anything else I'm afraid.

 Jono H
 Plusnet Community Manager