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Reward card

FIXED
mmcsc
Newbie
Posts: 1
Registered: ‎22-09-2021

Reward card

Hi everyone,
New user here and new customer.
Was just wondering when Plusnet send out the email to get your reward card if anyone can help it would be appreciated as I've seen a lot of complaints regarding these and £75 isn't to be sniffed at tbh.
Many thanks
Tags (1)
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,617
Thanks: 286
Fixes: 69
Registered: ‎07-12-2017

Re: Reward card

Fix

Hiya @mmcsc, thanks for getting in touch.

 

The email to claim the reward will be received within 10 working days of the service going live. Once received, you have 60 days to claim the reward after which point the link in the email expires. Once claimed, the reward will then be received within 30 days.

 

If you experience any issues at any point, don't hesitate to get in touch and we will be happy to assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team