How to actually contact plusnet?

[#1]

On the Plusnet help page it says we can message their team on Instagram for help. However, when I do this I just get an autoreply telling me to phone someone.

There doesn't seem to be a livechat feature any more on the website.

So, how does someone like me who can't use the phone actually communicate with someone at Plusnet?

[#2]

Hi @sghughes42 

Thanks for bringing this to our attention. I've made sure to feed this back to the relevant area to be updated. 

I'll send over a Private Message so we can chat about what's happening and discuss available contact options. 

Linzi