Ah, right, I think I understand now. The ONT itself isn't PoE, but is low enough power that with the addition of a splitter it can be powered that way.   I'd originally assumed the ONT could tap power directly, a bit like a VoiP desk phone does. A shame in a way it can't, that would make it even simpler to connect in.   One quick other question, am I right to assume the fibre runs all the way to the ONT? And if so, what diameter and bend radius will they be working with to provide a suitable route? ... View more

Not round the house so much, the front of the bungalow is like this, so the phone cable attaches towards the top of the apex then follows it down and enters by the door. They are going to have to route it around the outside somewhere, as you can't get in to the area behind the apex as it's been boarded over during the loft conversion. ... View more

Thanks both. To try and cover some of the points: We have placed an order, the engineer is due on January 6th. I am wondering if a rearrangement might be a good idea - I'll try and get up there tomorrow to take a look what might be possible. As mentioned earlier, if they can't install on the day, would there be a charge? Or would they insist on installing even if not where we want? I really want to avoid cables running across the floor as a permanent solution. The existing cable is attached to an apex at the front of the bungalow, then runs down to enter by the front door. Since having the loft converted we no longer have access to the space behind this apex - unless Openreach have engineers who do cave exploration in their spare time and can fit through a gap about 200mm high! Another issue may be that the path infront of the house is only about a foot wide and there is dense planting beside this, so I wonder how they'll get a ladder up there anyway. If the ONT can be powered via PoE then that would be ideal, providing the installer is happy with a temporary setup to prove it works then I can tidy it up later on. Just to confirm, does the Plusnet hub provide PoE, or do I need a separate injector? Thanks for all your help with this - there really could do with being a bit more info available from Plusnet and someone at Openreach you can discuss these things with beforehand to avoid unnecessary hassle on the day. ... View more

Thanks, yes, the current cabling is overhead from a pole to the house. Where it attaches to the house isn't a viable entry location as it's the outside wall of a bedroom - it currently runs down the wall and along to enter in the hallway. I'm not sure of the bend radius of the fibre they use - been a long time since I worked with silica fibre - so can't tell if they could just follow the same routing. As for entry in to the loft, it would have to be up in to the eave then out, rather than through a wall, due to the way the roof overhangs. I can see if I can find a path through - worst comes to worst they might be able to follow the gas pipe which also runs up in to the loft. The main problem we have is that there are no sockets available currently, so we need to get one fitted in a suitable place. I guess ideally we want the engineer to call and discuss the installation, then go away and let us get a socket installed and come back when we are ready, but I don't know how viable that will be. If they come and can't install there and then, will there be a charge for the repeat visit? If they won't install in the loft, how 'deep' are the bits they need to fit? We have maybe 100mm beside the door we could use for a socket and their bits, anything deeper would impinge in to the hallway a bit too much. ... View more

Hi Brian,   This is the full transcript - not sure what part you need to see? Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues. FTTP is available and a new ONT may be ordered. The exchange is not in a current fibre priority programme As a WLR withdrawal exchange, product restrictions apply SOADSL is not restricted at the exchange   For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage. For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.   Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.   In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.   If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service   ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.  ... View more