freenetname domain and no emails suddenly
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: freenetname domain and no emails suddenly
- « Previous
- Next »
Re: freenetname domain and no emails suddenly
11-10-2021 8:15 AM - edited 11-10-2021 8:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @beeflin
We’re providing your Madasafish and Freenetname email addresses but they wouldn’t be Plusnet accounts as it’s technically not possible to transfer them across to one. Technically as in the way the system’s designed.
If you’ve never had a Plusnet account either broadband or an email address ending in plus.com that rules out one of my earlier suspicions for a potential cause.
When you couldn’t send mail, were your devices all on WiFi? Assuming your Mac’s on WiFi? Did you try your Android on mobile data?
What about your other addresses? They working too?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: freenetname domain and no emails suddenly
11-10-2021 11:54 AM - edited 11-10-2021 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I tried feetproductions@madasafish.com on mobile network and home Wi-Fi when it wasn't working. My wife tried her accounts emilypreece@freenetname.co.uk and buddhawheel@freenetname.co.uk only on home Wi-Fi. All failed with unchanged settings and all are now working with unchanged settings.
Re: freenetname domain and no emails suddenly
11-10-2021 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Definitely odd. My thinking here was that the IP address may have a poor reputation (which may still be the case) though a bit of coincidence if you couldn't send mail via your mobile data or while on WiFi (as they'd be on different IPs).
Looking at the IP address you've last logged into the forums (Not sure if this is the connection you usually send mail from) but it's on Spamhaus PBL blacklist. To find out your IP, click Here then type it Here.
Re: freenetname domain and no emails suddenly
11-10-2021 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My internet provider is TalkTalk and I use the Adguard ad blocker on my Mac and phone. My wife doesn't use an ad blocker or anything else that might mess with her IP address.
Re: freenetname domain and no emails suddenly
11-10-2021 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Spamhaus is at the ISP's end, which can be influenced by browsing habits.
I've asked a colleague in NetOps if this listing of the IP address can stop you from sending mail.
I'll let you know once I've got a response back.
Re: freenetname domain and no emails suddenly
11-10-2021 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This topic has been moved from Everything Else to Email.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: freenetname domain and no emails suddenly
12-10-2021 8:34 PM - edited 12-10-2021 8:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry for the delay. I hadn't received a response back from a colleague in NetOps so I've formally raised a task to the team. I'll provide an update as soon as I know more within the next 3 working days.
Re: freenetname domain and no emails suddenly
14-10-2021 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've received a response back from NetOps say the listings in Spamhaus are basically relevant to the ISP providing the service so in this case TalkTalk and it wouldn't affect your Plusnet emails. Basically this was a red herring.
If you can't send mail again, can you grab a screenshot and PM it across to me? I'll then pass it onto NetOps to look at.
Re: freenetname domain and no emails suddenly
15-10-2021 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will do!
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: freenetname domain and no emails suddenly