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freenetname domain and no emails suddenly

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Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: freenetname domain and no emails suddenly

Thanks for getting back to me @beeflin 

We’re providing your Madasafish and Freenetname email addresses but they wouldn’t be Plusnet accounts as it’s technically not possible to transfer them across to one. Technically as in the way the system’s designed.

If you’ve never had a Plusnet account either broadband or an email address ending in plus.com that rules out one of my earlier suspicions for a potential cause. 

When you couldn’t send mail, were your devices all on WiFi? Assuming your Mac’s on WiFi? Did you try your Android on mobile data?

What about your other addresses? They working too?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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beeflin
Dabbler
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Registered: ‎27-04-2019

Re: freenetname domain and no emails suddenly

I tried feetproductions@madasafish.com on mobile network and home Wi-Fi when it wasn't working. My wife tried her accounts emilypreece@freenetname.co.uk and buddhawheel@freenetname.co.uk only on home Wi-Fi. All failed with unchanged settings and all are now working with unchanged settings.

Gandalf
Community Gaffer
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Re: freenetname domain and no emails suddenly

Definitely odd. My thinking here was that the IP address may have a poor reputation (which may still be the case) though a bit of coincidence if you couldn't send mail via your mobile data or while on WiFi (as they'd be on different IPs).

Looking at the IP address you've last logged into the forums (Not sure if this is the connection you usually send mail from) but it's on Spamhaus PBL blacklist. To find out your IP, click Here then type it Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
beeflin
Dabbler
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Re: freenetname domain and no emails suddenly

My internet provider is TalkTalk and I use the Adguard ad blocker on my Mac and phone. My wife doesn't use an ad blocker or anything else that might mess with her IP address.

Gandalf
Community Gaffer
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Re: freenetname domain and no emails suddenly

Spamhaus is at the ISP's end, which can be influenced by browsing habits.

I've asked a colleague in NetOps if this listing of the IP address can stop you from sending mail.

I'll let you know once I've got a response back.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Strat
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Re: freenetname domain and no emails suddenly

Moderators Note
This topic has been moved from Everything Else to Email.
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Gandalf
Community Gaffer
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Re: freenetname domain and no emails suddenly

@beeflin 

Really sorry for the delay. I hadn't received a response back from a colleague in NetOps so I've formally raised a task to the team. I'll provide an update as soon as I know more within the next 3 working days. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
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Registered: ‎21-04-2017

Re: freenetname domain and no emails suddenly

@beeflin 

I've received a response back from NetOps say the listings in Spamhaus are basically relevant to the ISP providing the service so in this case TalkTalk and it wouldn't affect your Plusnet emails. Basically this was a red herring.

If you can't send mail again, can you grab a screenshot and PM it across to me? I'll then pass it onto NetOps to look at.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
beeflin
Dabbler
Posts: 24
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Registered: ‎27-04-2019

Re: freenetname domain and no emails suddenly

Will do!