Webmail not available.
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- Re: Webmail not available.
Webmail not available.
08-04-2016 12:45 PM
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I keep getting this when I try to log into my webmail.
All other email accounts are working fine.
Any suggestions, thanks.
Re: Webmail not available.
08-04-2016 12:57 PM
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Hi there,
Are you able to browse other sites, and does this happen on more than one device?
Re: Webmail not available.
08-04-2016 1:13 PM
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All other sites are available to browse.
I do not have any other devices to use to test availability.
My pc is running fine.
No viruses etc.
Re: Webmail not available.
08-04-2016 1:16 PM
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Just managaed to log into my account, all my messages, sent, received,
saved, deleted are gone.
No worries.
I'll contact Customer Services & have the web mail deleted.
Too much hassle.
Thanks for replying.
Chuffers.
Re: Webmail not available.
08-04-2016 1:20 PM
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https://webmail.plus.net/ does seem to be very slow loading at the moment and I got a connection reset error whilst logging in and then it took ages to load the mail as well. So there is something up with the Servers by the looks of it.
Re: Webmail not available.
08-04-2016 1:44 PM
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I've just logged into WebMail and played about with a few settings and it was very slow to save my settings. I also got a connection reset error at one point.
Re: Webmail not available.
08-04-2016 1:54 PM
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Just to add my voice, being refused connection since 8am this morning. Have also tried connecting using my mobile using mobile data.
Message is "Login Failed"
Re: Webmail not available.
08-04-2016 2:07 PM
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I wonder if @bobpullen is aware, he's no doubt running around like a bluewotsit fly at the moment anyway
Re: Webmail not available.
08-04-2016 3:26 PM
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Is plusnet assist available? I cannot download it, access it, use the guides, find out whether
it will help me should I ever need it or actually access it to download it.
Separately, why is there two of me now?
Before the transition to the new site I was just "Chuff Chuff";
now I am "ChuffChuff" "Chuff Chuff".
No objection really, just wondering whether I will be
"ChuffChuff" "Chuff Chuff" "ChuffChuff" soon or not?
Re: Webmail not available.
08-04-2016 3:38 PM
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Those of you having problems with Webmail, are you all browsing to the site from non-Plusnet connections?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webmail not available.
08-04-2016 3:40 PM
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Nope, I'm currently using my PlusNet connection.
Re: Webmail not available.
08-04-2016 3:47 PM
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Thanks. We've an incident raised and we're looking into it (ref: 91363).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webmail not available.
08-04-2016 3:50 PM
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No, I am using Plusnet.
I just ran a speed test on my standard broadband connection and it came back with a
download speed of 17.72 mbps & an upload speed of 1.12 mbps, which seems OK to me
but everything on the PlusNet site seems to be either not connecting or timing out.
Re: Webmail not available.
11-04-2016 8:26 AM
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Re: Webmail not available.
11-04-2016 8:34 AM
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It works for me, the site appears in less than a second and logging in takes a similar amount of time on ADSL 20CN
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