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Webmail not available.

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: ‎25-01-2011

Webmail not available.

I keep getting this when I try to log into my webmail.

All other email accounts are working fine.

Any suggestions, thanks.

17 REPLIES 17
tmoscrop
Dabbler
Posts: 10
Thanks: 1
Registered: ‎31-12-2015

Re: Webmail not available.

Hi there,

 

Are you able to browse other sites, and does this happen on more than one device?

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: ‎25-01-2011

Re: Webmail not available.

All other sites are available to browse.

I do not have any other devices to use to test availability.

My pc is running fine.

No viruses etc.

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: ‎25-01-2011

Re: Webmail not available.

Just managaed to log into my account, all my messages, sent, received,

saved, deleted are gone.

No worries.

I'll contact Customer Services & have the web mail deleted.

Too much hassle.

Thanks for replying.

Chuffers.

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Webmail not available.

https://webmail.plus.net/ does seem to be very slow loading at the moment and I got a connection reset error whilst logging in and then it took ages to load the mail as well. So there is something up with the Servers by the looks of it.

Anonymous
Not applicable

Re: Webmail not available.

I've just logged into WebMail and played about with a few settings and it was very slow to save my settings. I also got a connection reset error at one point.

 

KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Webmail not available.

Just to add my voice, being refused connection since 8am this morning. Have also tried connecting using my mobile using mobile data.

Message is "Login Failed"

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Webmail not available.

I wonder if @bobpullen is aware, he's no doubt running around like a bluewotsit fly at the moment anyway Lips_are_sealed

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: ‎25-01-2011

Re: Webmail not available.

Is plusnet assist available? I cannot download it, access it, use the guides, find out whether

it will help me should I ever need it or actually access it to download it.

Separately, why is there two of me now?

Before the transition to the new site I was just "Chuff Chuff";

now I am "ChuffChuff"  "Chuff Chuff".

No objection really, just wondering whether I will be

"ChuffChuff"  "Chuff Chuff" "ChuffChuff" soon or not?

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,726
Thanks: 3,462
Fixes: 218
Registered: ‎04-04-2007

Re: Webmail not available.

Those of you having problems with Webmail, are you all browsing to the site from non-Plusnet connections?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Anonymous
Not applicable

Re: Webmail not available.

Nope, I'm currently using my PlusNet connection.

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,726
Thanks: 3,462
Fixes: 218
Registered: ‎04-04-2007

Re: Webmail not available.

Thanks. We've an incident raised and we're looking into it (ref: 91363).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: ‎25-01-2011

Re: Webmail not available.

No, I am using Plusnet.

I just ran a speed test on my standard broadband connection and it came back with a

download speed of 17.72 mbps  & an upload speed of 1.12 mbps, which seems OK to me

but everything on the PlusNet site seems to be either not connecting or timing out.

KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Webmail not available.

It is still broken this morning. How are we to check on the status of incident 91363? If you check the Service Status page it says there are no issues with email. Perhaps this issue isn't a priority or only a few of us are affected? An update would be appreciated.
Anonymous
Not applicable

Re: Webmail not available.

It works for me, the site appears in less than a second and logging in takes a similar amount of time on ADSL 20CN