Thinking of leaving, want to keep Plusnet email address
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Re: Thinking of leaving, want to keep Plusnet email address
24-09-2018 2:56 PM
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Hi @mort7890
The domain can be left open with mail only but I would ensure you stress that the account needs to become mail only and the domain left active when you arrange the cancellation of broadband and phone.
Thank you.
Re: Thinking of leaving, want to keep Plusnet email address
29-09-2018 1:08 PM
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for Gandalf/Anoush
I've been reading through this thread today for the first time
I am (also reluctantly) forced to need to change ISP but need to retain my emails (past, present and future) via an email only account. I am currently a business broadband account customer and looking to move ISP to BT
Questions please:
1. Is everything in this thread (from Jan 2017 to date) still valid and applies equally today?
2. As a business broadband customer - does everything in this thread apply equally to me?
3. I note there is £1.06 monthly charge mentioned then further down the thread says it no longer applies anymore. Is it still applicable and does it apply to both receive and send - or just one or other of these?
4. Why, when I rang the support team, did they tell me there is no option to keep my email account open? I am getting things mixed up here?
Telboy99
Re: Thinking of leaving, want to keep Plusnet email address
01-10-2018 12:06 PM
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Hi @TELBOY99
As a business customer you can still keep your account as a mail only account when you transfer, and we no longer charge for this service. You will need to chat with our customer options team who can migrate your account to a mail only account. You can contact them on 0800 013 2632 and they are open Monday-Friday 9am-5pm.
Re: Thinking of leaving, want to keep Plusnet email address
on 09-10-2018 2:52 PM - last edited on 09-10-2018 9:12 PM by Strat
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Thank you for your response Dean
As per your advice, I have just called the Options Team on the number 0800 013 2632 . I spoke to [CSA Removed] who informs me that PlusNet do not offer this service and he is unable to do this for me. Please can you confirm whether things have changed in the last few days?
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Thinking of leaving, want to keep Plusnet email address
09-10-2018 8:47 PM
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Hi @TELBOY99,
It looks like you spoke to someone earlier this afternoon who's resolved this issue for you confirmed on this ticket.
Re: Thinking of leaving, want to keep Plusnet email address
10-10-2018 7:50 PM
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Hi @Jubby
What happens to the referral credits with a mail only account as I have read contradictory reports from staff that one say's yes you will get them and another say's these will stop.
Re: Thinking of leaving, want to keep Plusnet email address
11-10-2018 12:02 PM
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Hi @mort7890,
The official stance on this is that referral credits will only be applied to accounts that have an active broadband and/or phone service with ourselves. This would mean email only accounts wouldn't receive referral credits.
Re: Thinking of leaving, want to keep Plusnet email address
11-10-2018 12:13 PM
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Hi @JOLO
Told you that there was a contradiction with referrals as follows
05-01-2017 6:14 PM
Apologies, I missed that part of the original post. To fully answer the question, yeah the referral payments can still be made with a Mail only account.
Re: Thinking of leaving, want to keep Plusnet email address
11-10-2018 12:20 PM
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Re: Thinking of leaving, want to keep Plusnet email address
03-01-2019 8:53 PM
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Hi.
Can you still keep your email address when you leave PlusNet? I was told that this service is no longer possible. I have a domain name linked ******@****.f9.co.uk type email.
Re: Thinking of leaving, want to keep Plusnet email address
04-01-2019 9:42 AM
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@Apial Hi there.
I can confirm this is possible but you'll need to contact us before you leave to request this
Re: Thinking of leaving, want to keep Plusnet email address
04-01-2019 10:44 AM
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I just got off the phone talking to the Business Customer Options Team, and they say it is not possible. You leave, you lose all your emails. They said keeping emails stopped years ago.
I really do not want to lose my emails as I am leaving in a weeks time and it doesn't give me much time to migrate my email.
Re: Thinking of leaving, want to keep Plusnet email address
04-01-2019 11:24 AM
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Could it be a difference between Business and Residential because according to @Gandalf you can keep them, or is it just a case of the right hand not telling the left hand what is happening.
Re: Thinking of leaving, want to keep Plusnet email address
04-01-2019 12:36 PM
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Hi @Apial
I've checked in with @JOLO who used to work on our business team for many years, and unfortunately we don't have a mail only product for business accounts.
While in theory we can downgrade you to the residential mail only product, this will remove the mailbox component from your account, which kind of defeats the object of having a mail only account.
Sorry about this, I'm afraid the answer is basically no it can't be done.
Re: Thinking of leaving, want to keep Plusnet email address
10-01-2019 2:31 PM - edited 10-01-2019 2:32 PM
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Please help! My service migrated to another ISP this morning and just had automated emails to tell me my mailbox and aliases have been deleted. I stressed on two occasions to customer support I wanted my mailbox retained, before the migration. The requests were clearly understood, as it was discussed there used to be a charge for the service, but it is now free. The first adviser I spoke to about it said to phone back nearer the time when I had a migration date. When I was given a date, the second adviser "sent an email to the relevant team", so as far I was concerned it was sorted. I need access to my mailbox urgently.
The adviser I just spoke to on the phone had to audacity to suggest if I was to return to Plusnet, my mailbox could be restored and that it was my fault for moving to another ISP. As I'm sure you can imagine, this has left me RAGING. I really need that mailbox restoring and access reinstated. HELP!
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