Problems with Webmail
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- Re: Problems with Webmail
Re: Problems with Webmail
17-05-2017 3:00 PM
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Plusnet, appreciate this is most likely a challenging time but if you could provide a brief update it would be appreciated.
Re: Problems with Webmail
17-05-2017 3:16 PM - edited 17-05-2017 3:35 PM
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I appreciate that it might be nice to know what work has been carried out, however we're not prepared to go into detail about what work has been done and what remains to be done.
I know that's not the answer that you want to hear, but I am unable to provide further information at this time.
Edit *done not down*
Re: Problems with Webmail
17-05-2017 3:20 PM - edited 17-05-2017 3:21 PM
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@JonoH wrote:
... we're not prepared to go into detail about what work has been done and what remains to be down.
Sometimes not saying something says a lot more than saying something.
This answer rather implies issues with third party kit which the third party would rather the world did not know. We have seen this before from PN's network vendors.
It might though be something else ... whatever it is, it is very subtly broken or it would have been fixed long before now!
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Re: Problems with Webmail
17-05-2017 4:55 PM
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@JonoH the first post here is 12/10/16 it is now 17/05/17 even though we may have had several incremental fixes the core problem still persists
We are told to use a Email software to connect to Web mail , but this has not cured anything ! if you have time read some posts here its not a 100% fix and still has problems with connections .
While i do agree sometimes it works Mostly mornings are ok , but then it just breaks down :(.
So i do not accept we do not deserve some kind of explanation rather than just
we're not prepared to go into detail about what work has been done and what remains to be down.
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Problems with Webmail
17-05-2017 5:27 PM - edited 18-05-2017 1:14 AM
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I suspect that there is a commercial reality here. There is a difference between what we think we deserve in terms of answers and what PlusNet are prepared to say (not commercially constrained against saying) what is wrong here. My guess is that one key bit of the technology stack is not working to specification, therefore a disclosure of which bit would (understandably) be something Plusnet would seek to avoid doing.
Do people recall how a couple of years ago all suddenly went quiet on the cause of problems when the new generation of BNG network servers died under stress well below their top capacity? Note we never see "we are working with our vendors..." messages these days.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Problems with Webmail
17-05-2017 7:03 PM
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I hear what you're saying but from a customer perspective I see little evidence of anything being done to rectify this issue. Sure there's been a few good days but on the whole the service is still abysmal most of the time. Plusnet staff have commented several times that it's not going to be a quick fix or a eureka moment but given the length of time taken thus far one could be forgiven for thinking those comments are nothing more than a lot of 'hot air'!
Adding insult to injury, today Plusnet have sent me an email telling me that they're increasing my monthly payments! They should be giving us all a rebate for having to endure such a dire service not charging us more!
Re: Problems with Webmail
17-05-2017 7:42 PM - edited 17-05-2017 7:47 PM
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It depends how you look at it I guess. I didn't even know I got email with my package. I'm not sure if the other isp's still provide email but I'd imagine they would be pretty quick to announce that, if that was the plan.
Re: Problems with Webmail
17-05-2017 8:14 PM
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Why are domain names so expensive?
I could learn to setup my own mailserver & I'm sure it would work better than Plusnet's effort.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Problems with Webmail
17-05-2017 9:16 PM
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Domain name prices have gone up recently but they're still perfectly affordable - I have about 8 of various kinds...
Webmail is perfectly tedious today!
Re: Problems with Webmail
17-05-2017 10:30 PM
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PN look like their fixes are going one step forward the 4 steps backwards
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Problems with Webmail
18-05-2017 10:43 PM - edited 18-05-2017 10:45 PM
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@PacketLoss wrote:
@Anon
It depends how you look at it I guess. I didn't even know I got email with my package. I'm not sure if the other isp's still provide email but I'd imagine they would be pretty quick to announce that, if that was the plan.
You tell me an ISP that does not provide free email, all the ISP's I have been with and the ones I looked up today do provide this service free.
Pnet do provide a dis-service free.
The mind boggles at what would happen if Pnet had a major problem with broadband, if it takes two years to not fix email.
No, only explanation, they want to get customers so weed off with the dis-service that they stop using it, the more that stop using it the less they need to bother putting their tongues in their cheeks and saying they are doing something.
Quite frankly, I just do not believe them, that's why they won't tell us what is happening, because NOTHING IS happening, IMHO.
.........................proud" say Pnet.
Re: Problems with Webmail
19-05-2017 8:23 AM - edited 19-05-2017 8:25 AM
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"Use an email client" they say - well I got this message on my phone yesterday for the first time...
Re: Problems with Webmail
19-05-2017 10:55 AM
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@drj did it connect fine after retrying?
Ex-Broadband Service Manager
Re: Problems with Webmail
19-05-2017 3:01 PM
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@drj wrote:
"Use an email client" they say - well I got this message on my phone yesterday for the first time...
They don't use SSL/TLS for imap/pop/smtp... So I would stick to webmail.
Re: Problems with Webmail
19-05-2017 3:05 PM
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@VileReynard wrote:
Why are domain names so expensive?
I could learn to setup my own mailserver & I'm sure it would work better than Plusnet's effort.
It's one thing to setup an email server. It's another to have and maintain a secure email server. Unless you want to learn about it, or make a business out of it, it's not worth the hassle... unless you're a glutton for punishment.
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