Problems with Webmail
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Re: Problems with Webmail
26-01-2017 6:43 PM
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Gateway: pcn-bng04
Re: Problems with Webmail
26-01-2017 7:00 PM
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I think they have a full systems failure on their hands today... that's why they are silent...
Re: Problems with Webmail
26-01-2017 7:03 PM - edited 26-01-2017 7:03 PM
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Good question Neilhobbs so I'll ask it again -
Why can't you give us any more information ?
Re: Problems with Webmail
26-01-2017 7:09 PM - edited 26-01-2017 7:10 PM
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I'm really sorry that this issue persists, I'm going to see what updates I can get from our technical teams and let you all know as soon as I can.
Edit I was able to unselect fix myself.
Sorry again
Re: Problems with Webmail
26-01-2017 7:09 PM
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@JonoH So you have a full system failure then? What are doing about it? Do you have a contingency plan? Do you have a Disaster Recovery strategy?
Re: Problems with Webmail
26-01-2017 7:10 PM
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@JonoH You keep saying sorry... You do not sound sincere... What is going? I have not been able to access my mailbox for 6 hours now!
Re: Problems with Webmail
on 26-01-2017 7:13 PM - last edited on 26-01-2017 7:22 PM by Mav
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I have been unable to access my Webmail today and the webmail service has been very poor since November 2016. In the last few days the Webmail service has been getting even worse. Can someone please tell me why it is taking so long to sort out this technical issue. Surely almost 3 months is long enough to get to grips with this technical problem?
Re: Problems with Webmail
26-01-2017 7:23 PM
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Moderator's note by Mike (Mav)
Topics merged.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Problems with Webmail
26-01-2017 7:26 PM
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@DaveyP91 wrote:
Can someone please tell me why it is taking so long to sort out this technical issue. Surely almost 3 months is long enough to get to grips with this technical problem?
I am wondering this as well?
Re: Problems with Webmail
26-01-2017 7:27 PM
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I'm also having problems, I have Outlook 2016 and that's unable to update my emails via IMAP, my tablet which uses Aqua Mail has managed to update the emails via IMAP, albeit it took some time. Webmail is also broken for me.
I can see from this thread that these problems have been going on for many months, coupled with various other issues (see Jelvs leaving thread) I can see it's time for me after 13+ years to be moving on.
Re: Problems with Webmail
26-01-2017 7:30 PM
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@JonoH Your last comment was 20 mins ago... You must have something to update this thread with?
Your users are waiting... thank you
Re: Problems with Webmail
26-01-2017 7:34 PM
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Six and half hours and counting... I haven't been able to access my mailbox...
What is going on?
Re: Problems with Webmail
26-01-2017 7:49 PM
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Haven't been able to access my mail for about 12 hours - I did get past the login page once only to face interminable loading of my emails before eventually being timed back out of webmail !!
Re: Problems with Webmail
26-01-2017 7:53 PM
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I started to experience really slow Outlook/IMAP performance just after 9am this morning, when initially booted up the laptop... it continued to being very slow and finally grinding to a halt at 1pm this afternoon...
I have just been able to get into the Webmail site after letting it load in another tab, but when I looked a moment ago my mailbox was empty...
Re: Problems with Webmail
26-01-2017 8:04 PM
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@JonoH Do you have an update? People are waiting...
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