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New Outlook and Globalnet

mspring501
Newbie
Posts: 4
Registered: 3 weeks ago

New Outlook and Globalnet

I have moved from Win 11 Mail to New Outlook. My globalnet.co.uk can send emails successfully to other email addresses that I have. However, it will no longer receive emails into the New Outlook client (they appear in webmail and on my iPhone). The settings I am using are below and taken from another post here for Plusnet email addresses.  Does anyone know the correct Inbound IMAP settings for globalnet please?

Thanks

 

Inbound IMAP - imap.plus.net port 993 encryption TLS/SSL

Outbound SMTP - relay.plus.net port 587 encryption STARTTLS

 

9 REPLIES 9
Townman
Superuser
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Posts: 23,031
Thanks: 9,615
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Registered: ‎22-08-2007

Re: New Outlook and Globalnet

Reading here https://community.plus.net/t5/Email/How-to-change-your-outgoing-server-on-a-mail-client/m-p/1606155#... suggests that the SMTP server should be smtpmail.globalnet.co.uk using the full email address as the logon details.

As for inbound I cannot locate a reference.  imap.globalnet.co.uk does not exist, but mail.globalnet.co.uk does - it delivers the same IP address as smtpmail.

I suggest that you try these first.  There could be an issue with the security certificates, but that can be dealt with when you get connected.

 

For the avoidance of doubt - some of the legacy services can be accesses via the generic Plusnet mail servers, but I do not know for sure which.  Does the Win11 client indicate that it connected to the servers you have configured successfully?  If yes, then in the account setting configure the IMAP ROOT FOLDER as inbox.  Then re-query the IMAP folders and see if things change.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mspring501
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New Outlook and Globalnet

Hi,

 

Thanks for the suggestions. Sadly they have made no difference. I have systematically tried each combination singly and together. The account config screen in the New Outlook is far more limited than it used to be (see attachment). Outgoing mail is no issue. Incoming mail just doesn't work. There is clearly a setting for it but I've no idea what.

 

Picture1.png

Townman
Superuser
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Posts: 23,031
Thanks: 9,615
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Registered: ‎22-08-2007

Re: New Outlook and Globalnet

OK, take the issue away from Outlook and double check the connection to the SMTP server.  Use the following with the appropriate SMTP server name and check your username / password.  When you get a good connection, use those options with Outlook.  If nothing else, this will indicate if there is a hidden issue.

Test SMTP authentication

Email programs often report username / password error for issues not actually related to those being wrong, but for other connectivity issues. Such can be very frustrating when you are convinced that they are correct. Testing SMTP authentication through a command line interface can deliver a more precise error message. The following describes how to do this using TELNET.

This is not difficult, but you need the following resources which might be unfamiliar...

  1. TELNET - this might need installing as an additional option, for Windows see enabling TELNET.
  2. A code64 encoder / decoder such as this.

You can use TELNET to communicate direct with the SMTP server as follows...

Open the code64 encoder in a web browser and leave ready for use in the following steps.

Launch a windows command line window (DOS window) - press windows-key+R - type CMD into the run box - click OK

Enter...

telnet relay.plus.net 587

Press enter. Note if you use one of the other brand email services, use the appropriate SMTP server name for that brand. In response to SMTP server I'm here message, say 'HELLO'...

EHLO relay.plus.net

The SMTP server will then report what it can do after which tell the server you wish to authenticate...

AUTH login

The server should return the following, which is a base64 encoded string that requires your username:

334 VXNlcm5hbWU6

Use the code64 encoder to encode your username and paste it into the telnet window and press enter. For example:

bXl1c2VybmFtZQ==

The server should return the following, which is a base64 encoded string that requires your password:

334 UGFzc3dvcmQ6

Paste the base64 encoded password for the username. For example:

bXlwYXNzd29yZA==

The server will then report success or failure, any failure message should clearly indicate the reason for the failure. If the reason for the failure is not clear, please report back the message.

Close the SMTP / TELNET session by entering

quit

The session should look something similar to the below wherein your input is in bold...

220 avasout03 smtp relay.plus.net
EHLO relay.plus.net
250-avasout03 hello [your IP address], pleased to meet you
250-HELP
250-AUTH LOGIN PLAIN
250-SIZE 104857600
250-PIPELINING
250-8BITMIME
250-STARTTLS
250 OK
AUTH LOGIN
334 VXNlcm5hbWU6
bXl1c2VybmFtZQ==
334 UGFzc3dvcmQ6
bXlwYXNzd29yZA==
235 ... authentication succeeded
quit
221 avasout03 smtp closing connection
Connection to host lost.

Here are some examples of failure responses...

535 ...authentication rejected [as username / password is wrong]
535 ...authentication rejected as source IP has a poor reputation
535 Too many SMTP auth failures. Please try again later.

 

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Dan_the_Van
Aspiring Hero
Posts: 2,555
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Registered: ‎25-06-2007

Re: New Outlook and Globalnet

@mspring501 

I have found these settings which details the ports you need

globalnet email settingspng.png

It is worth a reminder if you are testing your login using telnet make sure you use globalnet hosts as you're likely get authentication issues using plus.net

HTH

Townman
Superuser
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Registered: ‎22-08-2007

Re: New Outlook and Globalnet

Hi Dan,

I’ll embolden the existing note to that effect. Where did you find the above information please - including a link to it would make good sense if it includes the other brands.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dan_the_Van
Aspiring Hero
Posts: 2,555
Thanks: 1,152
Fixes: 73
Registered: ‎25-06-2007

Re: New Outlook and Globalnet

Hi,

I did a search and found this https://community.plus.net/t5/Email/Globalnet/td-p/1635805 

Only has globalnet but you won't be surprised who posted the information.

Dan

mspring501
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New Outlook and Globalnet

Thanks but it didn’t resolve it. I appreciate your help though.
mspring501
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New Outlook and Globalnet

These settings are the old ones that worked with Windows Mail. They do not work with New Outlook.
Townman
Superuser
Superuser
Posts: 23,031
Thanks: 9,615
Fixes: 160
Registered: ‎22-08-2007

Re: New Outlook and Globalnet

Server settings are server settings regardless of the client program.  Can you please advise precisely what failure is reported.

Did you run the SMTP connection diagnostics offered above?

If you are not getting any error reported, then the server settings must be correct.

If you can send but do not see emails in the inbox ... then refer to the second part of the advice offered in post #2.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.