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How to get your e-mails through a e-mail client.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

How to get your e-mails through a e-mail client.

For those wanting help in getting their e-mails through a mail client we have guides on our website that can help with this

Windows 8 Mail

Windows 10 Mail

Microsoft Outlook 2010

Mozilla Thunderbird

iPhone, iPod Touch and iPad

Android phones and tablets

 

The difference between IMAP and POP

(IMPORTANT If you want to keep e-mails on all of your devices we recommend to use IMAP. You can set POP up to keep the e-mails on the server by going into the advanced settings of your mail client and ticking to leave mail on the server. If you do not do this you may lose the e-mails off the server. To show this we have attached a screenshot below)

 test.PNG

IMAP and POP are ways you can download your emails from Plusnet systems to another email application. When you're setting things up, you'll need to choose which one to use.

Here's what they do.

IMAP

  1. Emails stay on the Plusnet system even after you've checked them on your device.
  2. Whatever you do with your emails happens on all the email applications and devices you're using.
  3. You'll need to be connected to the Internet whenever you want to check your emails.
  4. Best if you're using different devices for your emails, like an iPad or smartphone.

POP

  1. Emails stay on the Plusnet system until you check them on your device.
  2. Then your emails move from the Plusnet system to your device.
  3. They won't be on the Plusnet system anymore.
  4. Your emails stay on your device so you can read them even if you aren't connected to the Internet.

 Other settings you may need.

You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.

 

  IMAP POP
Incoming server imap.plus.net mail.plus.net
Incoming port 143 110
Outgoing server relay.plus.net relay.plus.net
Outgoing port 587 (recommended) or 25 587 (recommended) or 25
SSL/TLS No No
SMTP Authentication

Yes Yes

 

The details you'll need to enter for SMTP Authentication is your username and password as shown in the example below

SMTP.PNG

If you’ve been with us a while, your domain might be ‘.force9.co.uk or ‘.free-online.net’. If so, change ‘.plus.net’ to ‘.force9.net’ or ‘.free-online.net’ for both your incoming and outgoing servers.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
57 REPLIES
maranello
Pro
Posts: 1,103
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Registered: ‎11-01-2008

IMAP email

Further to Matthew Wheeler's post, see https://community.plus.net/t5/Email/How-to-get-your-e-mails-through-a-e-mail-client/td-p/1598809

It is worth noting that not all email clients/applications will by default keep all folders in sync. For example, some basic Android Email apps will only use local folders for Sent or Deleted Items, others may have to be configured specifically to display and use the server-based folders.

 

My other car isn't a Ferrari
Moderator
Moderator
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Re: IMAP email


Moderators Note


Topics merged

 


 

Customer / Moderator
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If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
lisajayneb
Newbie
Posts: 4
Registered: ‎22-12-2018

Re: IMAP email

That's fine, except the apple page you link to suggests you contact your email provider - that's you, plusnet - who tell me they'll help up to webmail stage and then you're on your own, won't help with device issues.

 

I've only just signed up with you - am starting to wish I hadn't.  Email on phones has existed for a good few years, I find it rather difficult to see why it is so difficult to persuade a plusnet email account to send things from my phone or tablet

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: How to get your e-mails through a e-mail client.

Hi @lisajayneb,

The guide Apple provided advises to contact your email provider to retrieve the settings required for each field. All the settings required for sending and receiving emails have been provided by @MatthewWheeler.

If you get to a stage where you have set up your email address through the client on any of your devices and are no longer able to progress or you are unable to send/receive, let us know what is shown and we will provide as much information as we have to get the mail client up and running.

I would like to point out that email clients on mobile device can automatically apply SSL, if there is no check box to remove SSL this can be disabled by entering the details below in each field.

Incoming mail server (POP) - mail.plus.net:110
Incoming mail server (IMAP) - imap.plus.net:143
Outgoing mail server (RELAY) relay.plus.net:587 / relay.plus.net:25

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team
lisajayneb
Newbie
Posts: 4
Registered: ‎22-12-2018

Re: How to get your e-mails through a e-mail client.

Thank you

 

I should have mentioned that I am a very new subscriber and my broadband will not go live until 24th January. A chap on plusnet live chat this morning told me that is the reason why, once I go live all should work wonderfully.

It is annoying that two previous chat sessions did not mention this.

I hope he is right, I will keep your reply to hand just in case.

Lisa

bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

I am new to the Forum but not new to Plusnet so I am sorry if this is the wrong place to post.  We move about quite a bit (Hong Kong, Australia, Dubai, UK etc.)   

We have 4 Plusnet emails and we use Outlook 365.  We also use Gmail and it is on Outlook 365 but I also monitor it on webmail (Goggle Chrome).

I have noticed that Express VPN normally prevents sending emails but I switched it off when sending so not much of a problem and not Plusnet's fault. 

The Plusnet account operate normally on webmail.

Now the Plusnet emails do not work on Outlook 365.  They have worked normally in Hong Kong for the last 4 months or so.  They worked normally during those 4 months in the UK (various cities and wifis), Ireland, Dubai and Australia.  We arrived in UK on Friday and Plusnet does not work on Outlook 365 since arriving in the previous apartment where it previously worked.  I have tried it on 3 computers.  I have tried all of the suggestions in the Plusnet instructions on how to set emails.  I have tried all combinations outgoing/incoming, SMTP, POP, TLS, STARTTLS, relay, mail, authentication, servers and ports imaginable. 

I would like assistance it setting up correctly. 

bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

I should have mentioned that the Plusnet accounts are POP and the Gmail is IMAP.

Plusnet Help Team
Plusnet Help Team
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Re: How to get your e-mails through a e-mail client.

Hi there.

Are you able to post up screenshots showing the settings you're using to set up Outlook 365?

Obviously make sure you mark out any sensitive information like your username.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

No, it will not allow me to screenshot the page.  However, using [Removed] I used incoming mail.com.net/110/none and outgoing relay.plus.com/587/STARTTLS.

When I proceed it reverts to Not Terry/Change account settings/Contact support.

I have also used outlook.office365.com/995/SSL/TLS  and  smtp.office365.com/587/SSLTLS.

I have combinations of most of them.

I think if I am going to stick with Plusnet I might have to use  IMAP.

Terry 

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

It is slightly different for [Removed] because it has not been deleted from Outlook 365,  [Removed](1)  has been deleted from Outlook 365.  It is a new email though the old one is still in the Outlook 365 file list.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Plusnet Help Team
Plusnet Help Team
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Re: How to get your e-mails through a e-mail client.


@bushwood wrote:

using [Removed] I used incoming mail.com.net/110/none and outgoing relay.plus.com/587/STARTTLS.


Hi @bushwood, if you're using our SMTP server, I'm afraid you'd need to set SSL/TLS to no.

 

More information on our mail settings can be found Here.

 

I hope this helps.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

 

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

On [Removed], I have tried mail.plus.net/110/none incoming and relay.plus.net/578/none outgoing, outgoing server requires authentication and log on to td@etc.  It fails to work.

I have tried [Removed], mail.plus.net/110/none incoming and relay.plus.net/578/none outgoing, no authentication and message delivery use an existing data file.  It fails to work.

Any other ideas? 

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Plusnet Help Team
Plusnet Help Team
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Registered: ‎09-10-2018

Re: How to get your e-mails through a e-mail client.

Hi @bushwood, thanks for the update.

 

Had you any luck in turning the SSL/TLS off?

 

I think if you have and we're still having no joy we'll need to get some screens of each step you're taking over to us for our review.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
bushwood
Grafter
Posts: 25
Registered: ‎14-01-2019

Re: How to get your e-mails through a e-mail client.

Hi, 

I think I have tried most combinations of settings.

I am away from home (visiting grandchildren) so I am short of time but I shall try over the next day or so.

If you have the time to keep checking back here to see how I am doing, I will appreciate it.

Kind regards,

Terry