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Archived mailbox? Request for it to be unarchived here! (Part 2)

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived emails

You might need to send me one @Dave777 as @MatthewWheeler doesn't work on the forums any more as of yesterday.

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 Will Cutforth
 Plusnet Help Team
srevisc
Newbie
Posts: 5
Registered: ‎11-10-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

All the emails in my inbox have been deleted though? and the warning email I got said "We have therefore archived the contents of the mailbox, please note that new mails will continue to be received."

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hiya @srevisc 

 

I'm sorry for the confusion this is causing. I'm unable to see an email confirming we have archived them, do you mind private messaging me a screenshot of it? 

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 Sammy M - Sheffield Team
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,961
Thanks: 10,164
Fixes: 174
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@srevisc wrote:

... the warning email I got said "We have therefore archived the contents of the mailbox, please note that new mails will continue to be received."


@SammyM wrote:

I'm unable to see an email confirming we have archived them, do you mind private messaging me a screenshot of it? 


This sounds like an archive action against a mailbox which has not been accessed for 90+ days, as IIRC the storage capacity exceeded archive process does NOT send an email to the archived mailboxes.  Also the not accessed archive process does not leave a record of the action in the CRM where @SammyM is likely to have looked / be able to see.

Such is why the guidance at the top of this thread asks users to indicate the nature of the archive

  • One following several weeks of warnings about storage usage
  • One following the non-use of a mail account for 90 days

The latter is challenging as the not used mailbox needs to be used within 30 days of the archive to find the notification and then stand a chance of having it resurrected.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kennethford
Newbie
Posts: 1
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi there,
I believe my emails may have been archived as of this morning, please can you unarchive that for me?
my e-mail address is the same as this account's e-mail, thank you so much in advance.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hiya @kennethford 

 

I can't see an email stating we have archived them, can you advised what makes you believe this has been done?

 

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 Sammy M - Sheffield Team
 Plusnet Help Team
GwenR
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

I have received an email to say my emails have been archived. Please can you unarchive them?

louiseandben
Dabbler
Posts: 10
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

In addition to our mailbox beginning with "bu", please can you restore the e-mails from the mailbox beginning with "lo"

 

Many thanks,

Ben

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
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Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@GwenR this has been raised for you now.

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 Will Cutforth
 Plusnet Help Team
ANTAR
Dabbler
Posts: 24
Thanks: 3
Registered: ‎30-11-2016

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello - how do I change the 'default' email address of a server? Spam emails continue to pile up in <redacted> which we don't have access to, but my Mum still uses <redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
srevisc
Newbie
Posts: 5
Registered: ‎11-10-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I've just sent you a private message with a screenshot.

MikeSt
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 7
Fixes: 1
Registered: ‎14-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@louiseandben You appear to have 2 mailboxes beginning with "lo", one being the 'default' mailbox, and the other being an additional one? Could you please confirm whether it is the default mailbox that needs unarchiving please? 

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 Michael Staniforth
 Plusnet Help Team
WendyWoo185
Newbie
Posts: 6
Registered: ‎07-08-2020

Re: Archived emails

It's now been 1 month since I reported that my emails had been archived. They have still not been restored. I've been asked to DM a screenshot of the original email saying they had been archived but I don't know how to do this. HELP!!!!!
AndyPPP
Newbie
Posts: 1
Registered: 3 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi there,

One of my email mailboxes (beginning with 'r') has been archived due to exceeding the 1GB limit. I opened a restore request via phone (didn't know about this forum) 2 weeks ago and had confirmation yesterday (11th Nov) that the emails had been restored out of archive and the ticket was therefore closed. Unfortunately, the emails have still not appeared in the mailbox.

[the mailbox is being accessed across a couple of devices via IMAP and an email client rather than webmail but I've checked all devices/email clients and webmail and none show restored emails].

Any assistance greatly appreciated! TIA 

shd02
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please could the email inbox beginning with "st" on my account nonnieandalan be unarchived, and I will then tidy it up.