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Archived mailbox? Request for it to be unarchived here! (Part 2)

shd02
Newbie
Posts: 2
Registered: a month ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Oops, there are a couple beginning "st".  Please unarchive the one beginning "ste"

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Archived emails

I have sent you a private message @WendyWoo185.

 

@AndyPPP  could you Pm us the account username so we can sort that for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
GwenR
Newbie
Posts: 2
Registered: ‎07-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, thanks for raising this. Do i need to do anything else or will someone contact me? Just don't want to lose my emails. thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @GwenR 

From what I can see these were restored yesterday not long after your post

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DrArkham
Dabbler
Posts: 12
Registered: ‎22-03-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please unarchive the mailbox 'kez**@ansco**.plus.com'

Thank you.

 

 

twillcomp1
Hooked
Posts: 7
Registered: ‎29-07-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please could you un-archive one of the mailboxes on my force9 account. Mailbox beginning M and I'll step up the pressure on my daughter to sort the wheat from the chaff. Many thanks, twillcomp.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @twillcomp1 

That's been raised through to the right team and we'll get it unarchived soon 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ANTAR
Dabbler
Posts: 24
Thanks: 3
Registered: ‎30-11-2016

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi - can I have some help with this please? 

 

Thanks!

louiseandben
Dabbler
Posts: 10
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, sorry, I somehow missed this reply. Please can you un-archive both? Many thanks! Ben

Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 19
Thanks: 19
Fixes: 1
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey @ANTAR,

I see you’ve contacted our support team about your email issue. However, it appears that the problem you’re experiencing is not related to the archiving of your mailbox.
 

Hey @louiseandben 

I’ve submitted the request to unarchive your mailboxes. These requests typically take up to 5 working days for our operations team to process.

If this post resolved your issue please click the 'This fixed my problem' button
 Josh Sharpe
 Plusnet Help Team
SeymRed
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi.  Please unarchive my inbox. I didn't see any warning emails about approaching my usage limit.  Once unarchived, I will manage my usage down to well below the 1GB limit. Thank you.

SeymRed
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Follow up - having spent half an hour on the phone to Plusnet today, I was told that as I haven't received any email notification telling me that my emails have been archived, they cannot check whether any of them have been.

 

All I have left in my inbox as of a few days ago are the emails starting on 4th November 2024 and those more recent than that. I have not deleted them.  I have not changed anything on my computer, no changed settings, no new operating system, etc.. I am at a loss to know where my older emails are and really need to get them back.  

 

On the phone, Plusnet were insistent that they could not help because they could not raise an internal enquiry if I haven't received an email telling me that they have been archived. I really struggle to understand why Plusnet could not just check anyway to see whether any archiving has happened in relation to my email account, despite my not receiving a notification email about it.

Any suggestions please? Thank you very much.

    

Townman
Superuser
Superuser
Posts: 24,043
Thanks: 10,215
Fixes: 176
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

A mailbox can become "empty" arising from a number of scenarios...

  • FUP violation after weeks of over 75% utilisation notices and two weeks of over 100% utilisation - this leaves records in the ticketing system (see the link below) and notification emails sent to the contact email address - front line staff will look for this as a sign of archiving
  • Non-use of a mailbox for 90 days - this places a notification email in the unused mailbox - this does not leave a record in the ticket system and therefore can be missed by support staff
  • The operation of a POP3 email client unhelpfully configured to remove mail from the server - this has been seen as user error setting up a new client ... or a malicious attack (hack) on the mailbox following a compromise of the the mailbox's access credentials
  • The setting up of a new IMAP client - on some devices and some email applications, it is necessary to set the IMAP root folder to inbox
  • Accidental deletion by the user

If you access the mailbox using webmail, do you see more emails?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rback
Dabbler
Posts: 12
Registered: ‎29-06-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello.
It seems my mailbox has yet again been archived. I dont know why this keeps happening.
Can it be unarchived please.
Thank you
Richard
Windings
Plusnet Help Team
Plusnet Help Team
Posts: 2
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@rback  Hi Richard. I cant see any signs on your account of us archiving any of your emails. Would you be able to private message me some details of the mailbox in question?

If this post resolved your issue please click the 'This fixed my problem' button
 Joe Elliot
 Plusnet Help Team