Pricing/Terms changes - October 2013
Quote from: I This suggests that you can charge for deferred cost ( like hardware etc) if leaving due to a material disadvantage, surely that is not correct?
Quote 47. If we have made a change which is to your material disadvantage, you will not have to pay a charge (excludes any charges or payments we have deferred) if you decide to end your agreement early, unless the price guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within 10 days.
I'll double check but in the past we've charged for deferred costs when we've done this sort of thing. Having said that, most people actually have true 'profit foregone' contracts now rather than deferred charges.
Quote from: Scribe But I thought the £2.50 surcharge only applied to new customers. So switching from Value to Essentials counts as becoming a new customer then? That doesn't seem very fair.
As Jim's pointed out with the quote from Chris's post, the £2.50 surcharge is applicable in this instance. It's made very clear during the upgrade journey prior to committing.
Quote from: JamesM So let me see if I have got this right.
I am on Talk anytime and Plusnet unlimited BB, so my line rental goes up £1.00 and Talk anytime goes up 50p ...
Yes that's right. the email you receive should make this clear.
Quote I read in a money column the other day that BB prices were tumbling, so how is this warranted.
I think it's fair to say they have/are when you compare the price of today's broadband offerings with those over the last decade.
Since Plusnet want to charge extra unless you transfer your telephone service to them:-
Why not consider transferring your broadband away from Plusnet to your current phone provider.
It's likely that they'll give you some special deal.
Worth a look anyway.
BTW BT have never sent me an incorrect bill - I see people complaining about Plusnet's accounting system
all the time. I would never let them near my phone service.
Why not consider transferring your broadband away from Plusnet to your current phone provider.
It's likely that they'll give you some special deal.
Worth a look anyway.
BTW BT have never sent me an incorrect bill - I see people complaining about Plusnet's accounting system
all the time. I would never let them near my phone service.
Quote from: Scribe It's commendable not to increase the price for existing customers, but for how long, one wonders.
Okay thanks for clarifying Bob. Looks like I should have kept my mouth shut.
BT share price over just one year:-
It's Monopoly Capitalism.
Quote from: vilefoxdemonofdoom BT share price over just one year:-
I suspect a lot of that has to do with the BT Sport announcement.
