Autumn Price increase FAQ's

[#1]

Quote from: rick3763

ANYONE ELSE CHATTED UP THE STAFF WITH SIMILAR RESULTS!!! ???!!!                                RICK3763

I wouldn't call being locked into a 24 month contract a result (regardless of the 'deal')
I personally think long contracts should be banned

[#2]

Just got my email and given the ONLY differentiator between PN and others is currently only COST, i now need to decide what to do.
Move my phone elsewhere, or wait till end of the month when I'll be out of contract any way and migrate away completely, or see what PN can offer..

[#3]

Quote from: nadger

I've not received email yet but my renewal is due 18th December which allows me a narrow margin to renew 3 months ahead,  at current price, which I will do.

From the email I received just after 6.00pm today:-

Quote

If you currently pay for 12 months line rental in advance, we'll send you a reminder before your Line Rental Saver expires, with details on how to renew.

So does this allow you to renew LRS at the pre increase price as my LRS is due for renewal around the 17th November 2014?

[#4]

See the FAQ - opening post
If you renew before 23rd Sept it is at the pre increase price which may not be the same as you bought it for because of the intervening price rise

[#5]

I've just upgraded to Unlimited Fibre (which left me without any form of broadband for 5 days).
Does this price jump mean I can swap to another provider (my whole package - line rental, anytime calls and fibre broadband) without it imposing any kind of penalty on me?

[#6]

Yes they won't charge any Early Terminations Fees which I think would normally be £10.55 a month for both as you pay so much per service for whatever is left.
The amount you would have to pay is in your account details but as I said no they wouldn't charge you that.

[#7]

I have to say, dropping the price rise bomb, then not bothering to reply to customers questions is pretty poor show Plusnet.
You just get worse and worse lately. 

[#8]

Quote from: AndyH

Did you renew before 10 June?

Checking back I actually phoned COT on the 10th June 

[#9]

Quote from: Devonian

I have to say, dropping the price rise bomb, then not bothering to reply to customers questions is pretty poor show Plusnet. You just get worse and worse lately.

You have chance to do something about it then. I am sure when you ring COT they will answer them all

[#10]

So, if I read the signs correctly, those of us with no interest in football have to pay a huge rise in our telephone costs to subsidise the overpaid yobos who think kicking a piece of leather round a field is a "profession". I suspect it's not just BB we're subsidising, but BT Sport, which has to compete with other cable companies to bid for the contract to show that pointless ball-kicking.
Competition only works if different suppliers have a different business model, but customers should only pay for the service they wish to use, not something completely unrelated which happens to be available from the same company.

[#11]

Sorry I don't see the link with BT Sport. This is Plusnet, not BT Retail.

[#12]

Because you are choosing not to believe that the excessive profits BT make from overcharging everyone with a phone line for monthly line rental (compared to the real cost of maintaining the copper),  are being used by BT to cross-subsidise funding their own online TV service, to gain unfair market advantage by providing this free service for their broadband customers - which most other ISPs can't compete with.

[#13]

Quote from: AndyH

Sorry I don't see the link with BT Sport. This is Plusnet, not BT Retail.

BT own Plusnet.

[#14]

Quote from: kjpetrie

customers should only pay for the service they wish to use

One day regulators might wake up and do something about that.
Instead of the current you can only get price A if you also buy B and C but you get D "free".

[#15]

Quote from: vilefoxdemonofdoom

BT own Plusnet.

But they are a completely different business, run separately and independently of BT.