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Autumn Price increase FAQ's

Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Autumn Price increase FAQ's

Hi all,
Over the coming weeks most of you are likely to receive an email about some changes we'll be making to our phone pricing that will come into effect on 23rd September 2014.
125,000 emails will be sent each week over the next four weeks with the last emails being sent on 8 August 2014.
If you currently pay £14.50 for your Line Rental please see the below FAQ:
http://community.plus.net/plusnet-residential-homephone-1595-faq-sept-2014/
If you currently pay £14.99 for your Line Rental please see the below FAQ:
http://community.plus.net/plusnet-residential-homephone-1599-faq-sept-2014/
If you have any questions about the email you've received then feel free to ask them in this thread and we'll do our best to help.
Before you do though ...
1. Please search for an answer to your question before posting - it's likely that it has already been answered in a preceding post.
2. If you haven't yet received an email then please be patient and try to refrain from posting until you have. The emails are tailored to each specific customer's circumstances and should answer the majority of your questions.
Thanks.
400 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Autumn Price increase FAQ's

The price rises will go down like a lead balloon, particularly as the wholesale costs were recently reduced.
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Autumn Price increase FAQ's

So, I think, these changes mean that customers who joined Plusnet (phone) prior to 10th June 2014 will then pay the same prices as those who joined after 10th June?
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Autumn Price increase FAQ's

Yes we are all in the same very expensive boat and the new line rental is the same as TalkTalk
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Autumn Price increase FAQ's

And the same as BT (although I'm sure that is purely coincidental).
Moderator
Moderator
Posts: 17,085
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Registered: 06-04-2007

Re: Autumn Price increase FAQ's

Quote from: Linn
2. If you haven't yet received an email then please be patient and try to refrain from posting until you have. The emails are tailored to each specific customer's circumstances and should answer the majority of your questions.

I'm at a loss to understand how the emails can be tailored to each specific customer's circumstance considering line rental will either go up to £15.95 or £15.99 and increase in call plan charges are different. Not rocket science to work out...
Is their anything else to be expected in each email?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Autumn Price increase FAQ's

actually it isn't BT  is £15.99 - big deal
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Autumn Price increase FAQ's

What will happen to customers that already have a discounts in place until after September / in my case until December ?Huh
Community Veteran
Posts: 38,439
Thanks: 1,017
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Registered: 15-06-2007

Re: Autumn Price increase FAQ's

I assume that discount is the broadband bit not the phone bit
Moderator
Moderator
Posts: 17,085
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Registered: 06-04-2007

Re: Autumn Price increase FAQ's

My discount doesn't mention whether it's against the broadband or phone but, either way, I just assume the discount is kept but you still have the increase in line rental and call plan charges.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Autumn Price increase FAQ's

Same here it does not define either or. tbh
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Autumn Price increase FAQ's

reason for asking is that mine did and the discounted part of the 12 month contract has finished
grahamt
Rising Star
Posts: 552
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Registered: 05-04-2008

Re: Autumn Price increase FAQ's

It looks like all the big phone/internet providers are now charging either £15.95 or £15.99 a month except Sky (£15.40, but for how long?). Isn't competition wonderful? It's not all that long ago that this would have been a normal quarterly price.
Luzern
Seasoned Pro
Posts: 2,929
Thanks: 242
Fixes: 2
Registered: 31-07-2007

Re: Autumn Price increase FAQ's

Huhand my BT Anytime Line Rental Saver ends 15 August. Back to the abacus to see if the savings are still there. (that's if the mud is relatively clear Roll eyes.
I presume things like mobile rates and CLID remain as now.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Devonian
Grafter
Posts: 1,854
Registered: 01-05-2011

Re: Autumn Price increase FAQ's

Ok let's get this straight?
I am paying full price for fibre that doesn't work properly,  no discounts for me.
I have also paid full price for LRS.  Again no discount for me.
I have to pay extra for caller display to.
I agreed a 24 month contract with PLUSNET at the beginning of the year when I changed to fibre.
Yet again Plusnet are giving each and every customer the big UP YOURS.
You demand I sign up to binding contracts at a certain price, you even demand payment of the bill before its even due (as I pay by card and not DD)
BUT.  When it suits Plusnet you ignore everything and put the bill up.
You laugh in my face in treat me with utter contempt.
So now it's time I treat PLUSNET with the contempt you deserve.
I will not pay the extra.
I will not be treated this way.
I'm off.